Grayson Stroup
grayson.stroup@maptician.com
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Zoom Meetings Setup Guide
Published August 26th, 2024 by Grayson Stroup
Before you Start Before starting there are a few things you will need: Zoom account with Admin access Account Admin access to your Maptician environment. This only applies if you are configuring the integration on your own without assistance from Maptician IMPORTANT : Non-admin user Permission Groups require the Reservation permission “ Group m
What are the default Permission Groups?
Published August 14th, 2024 by Grayson Stroup
Account Admin Account Admin is the highest level user. Users with this access can perform all system functionality, including updating system-wide settings. Because this user has access to make system-wide changes, it is best to keep this permission limited to only one or two high-level, admin users at your organization. Admin An Admin user has sim
How do I add a room name, type, or department?
Published August 19th, 2024 by Grayson Stroup
Add Room Name Navigate to the Map Editor tab. Click Load Map. Select the location and map. Click Load. Click on the desired room. In the menu to the right, click on the Room Name textbox. Enter the desired room name. Need a visual walkthrough? Watch this video guide: Map Editor Basics - Change Room Name Add Room Type Applying room types is an eff
How do I hide or lock map layers?
Published August 19th, 2024 by Grayson Stroup
Within Maptician, different types of objects fall within different layers. For example, all seats are considered one layer, while architecture (walls, doors, etc.) is considered another layer. Within Map Editor, you can hide or lock different layers on the map to make map editing easier. For example, if you need to make edits to seats, it may be ben
v2.37.0 - August 21st, 2024
Published August 21st, 2024 by Grayson Stroup
At Maptician, we are dedicated to our mission of actively listening and responding to customer feedback, particularly during this time of organizations transitioning and streamlining their booking processes. With that, we are thrilled to debut our newest view - My Reservations! A one-stop shop, users can now view all resource reservations they make
v2.17.2 - December 4th, 2022
Published August 21st, 2024 by Grayson Stroup
Maptician is excited to release another Reservation-based enhancement. Our latest release, 2.17.2, gives users the ability to add additional Attendees to Room Reservations. Please see below, the steps that are required to add multiple Attendees. As always, if you have questions, please contact your Maptician Implementation or Success Manager. The De
Video: Your Maptician Dashboard
Published August 7th, 2024 by Grayson Stroup
Welcome to our Dashboard Training Video. In this tutorial, we will guide you through the various features and functionalities of our comprehensive dashboard. You will learn how to navigate the interface, customize your view, and leverage powerful tools to analyze data effectively. By the end of this video, you will be equipped with the knowledge to
What is the difference between deleting and deactivating an occupant?
Published August 14th, 2024 by Grayson Stroup
Deletion is the permanent removal of an occupant and all of their historical data from the system. Prior to deleting an occupant's record, consider if you need a historical record of when the occupant was present in the office. If the answer is yes, deactivation is a better option. Deactivating an occupant in Maptician results in the following: The
How does the Scenario tool work?
Published August 12th, 2024 by Grayson Stroup
What is a Scenario? The Maptician Scenario tool allows you to create “sand-boxed” versions of your office in order to experiment with different layouts, seat assignments, or even architecture. Changes you make to the scenario do not affect the original map unless the scenario is activated. Create a Scenario Follow the instructions below to create a
How do I link floor plans in Maptician to my intranet?
Published August 12th, 2024 by Grayson Stroup
First, go to the Locations tab > Manage Maps. Click on the three lines and then Direct URL so it is no longer hidden. After the URL column is unhidden, this link can be added to your intranet and will allow people to access the corresponding floorplan in Maptician as long as they have an account in Maptician.
Microsoft Teams Service Account
Published August 22nd, 2024 by Grayson Stroup
Before you Start Please reach out to your Maptician technical contact before trying to configure your environment to use the Teams Service Account functionality. You will also need access to your Microsoft Entra ID (Azure) environment that allows you the ability to add users and assign licenses. You must have already completed the Microsoft Entra Ca
How do I manage my visits and visitors?
Published November 6th, 2024 by Grayson Stroup
Don't have Visitor Management configured? Use our Configure, Run, and Manage Visitor Management article to walk you through the setup process step by step. After setting up your environment and locations with visitor signage, you will now want to begin the process of managing your visitors whether it be scheduled or walk-in visits. Creating a Sche
v2.31.0 - May 30th, 2024
Published August 21st, 2024 by Grayson Stroup
New Icon in Navigation Panel Introducing a new icon to your navigation bar! Look for the icon below, which provides a direct link to our Admin User Training site . Notification Suppressions We have implemented a configurable option to reduce reservation service notifications. Account Admin can find this new configuration in the settings panel > E
v2.32.0 - June 12th, 2024
Published August 21st, 2024 by Grayson Stroup
Service Notifications Update In our last release on May 30, 2024, we released a new functionality to automatically add Service Notifications to users' calendars. Based on client feedback, this feature was reverted back to its original functionality. Service Notifications are no longer automatically added to the Outlook calendar, but the iCalendar fi
Okta Single Sign-on Setup
Published August 23rd, 2024 by Grayson Stroup
Getting Started Step 1: Sign into Your Okta Account Step 2: Create the Maptician Application in Okta Navigate to Applications and click the Create App Integration button. Step 3: Select SAML 2.0 for the Integration Select SAML 2.0 and click Next. Step 4: Enter the Maptician Application Name For the App name, enter "Maptician" and click Next. Step 5:
Where can I add additional information to the email notification sent to visitors?
Published December 11th, 2024 by Grayson Stroup
When you create a scheduled visit in Visitor Management, visitors will receive an email invitation containing the following details: Date and time of the visit Location Check-in QR code 6-digit code Adding Additional Information to Visitor Emails If you need to provide more instructions for visitors, such as guest WiFi name and password, parking inf
How do pre-screen surveys work?
Published August 14th, 2024 by Grayson Stroup
Initial Set Up Maptician provides pre-screen question examples. You have the ability to change the verbiage or questions if you wish. Please note: a release of liability must be signed if you ask vaccination questions. Once the survey is approved by the client, Maptician activates the pre-screen survey in the system. Surveys can be delivered via ema
How do I manage a parcel? (Desktop)
Published August 14th, 2024 by Grayson Stroup
Within the Facility Mgmt Tab on the Maptician desktop interface, any existing parcel may be managed. This includes sending notification reminders or marking the parcel as Delivered, Waiting, or Lost. How to manage a parcel on the desktop interface Select the Facility Mgmt Tab Select the specific parcel you desire to manage. The box in the far-left c
v3.0.0 - September 12th, 2024
Published September 11th, 2024 by Grayson Stroup
As organizations adapt their booking systems, Maptician is committed to listening closely to customer feedback and delivering solutions that align with your evolving needs. Today we are excited to release an improved Microsoft External Calendar Sync. The Microsoft Calendar Sync enhancements include a "sync all" button for resource calendars and two
How do I use the Multi-Assign function?
Published August 19th, 2024 by Grayson Stroup
Before assigning a second or third seat to an employee, first assign the employee to their first seat like normal: How do I assign a seat to an employee? Multi-Assign an occupant Select the Assignments tab. Load the map to which you'd like to assign the additional seat. Select the Multi-Assign button so it is highlighted blue. In the upper right cor
How do I customize my home screen and widgets?
Published August 9th, 2024 by Grayson Stroup
Add/Remove Widgets To add, remove, and customize widgets, follow these steps: Click the gear icon in the upper right corner of the screen to open the Settings menu. To add a widget, click on the widget name so that it is highlighted in blue. This indicates that the widget is "on" or visible. To remove an existing widget from your dashboard, click on
How do I revert to an older version of a map?
Published August 19th, 2024 by Grayson Stroup
Navigate to the Map Editor tab. Click Load Map. Select location and map. Click the Versions button. Select the version you wish to revert back to based on the last saved date. Click Load to open the map. Click Continue. Once you have confirmed the map is the version you wish to revert back to, click the Save button in the upper right corner. Ma
Embrava Desk Sign Guide
Published August 27th, 2024 by Grayson Stroup
Looking for an Embrava Desk Sign General Overview? This Embrava Overview document provides an overview of the Embrava Desk Sign, highlighting its benefits in flexible workspaces and showcases examples of the device in use with its customizable functionality. Before you Start Before starting, make sure you have an Embrava account and to prevent any
v2.19.4 - March 31st, 2023
Published August 21st, 2024 by Grayson Stroup
Maptician has released its Visitor Management module, allowing for simple Visitor Check-In, at or near reception, and with or without assistance. End users will be able to enter their information, host, and optionally, signature of a required document (i.e. – NDA or similar). Additionally, the host is notified by email and/or text message of their v
How do I favorite a report?
Published August 9th, 2024 by Grayson Stroup
Favorite a Report From the main menu, navigate to the Reports tab. A list of all the system reports will be displayed. To favorite a report, click the star icon to the right of the report. It is highlighted in yellow to indicate it has been favorited. Access Your Favorite Reports There are two ways to quickly view the reports you have designated as
Can I have a link that ties to a specific seat or room in Maptician?
Published August 12th, 2024 by Grayson Stroup
Navigate to the Locations tab and select your desired area of Manage Maps, Rooms, or Seats. Click the "Show/Hide Columns" icon and select "Direct URL" to unhide that column. Now that the "Direct URL" column is showing, use these links to directly take you to a specific map, room, or seat within your floorplans. Here is a short video showing how to f
How do I create and assign a flex schedule?
Published August 12th, 2024 by Grayson Stroup
Flex schedules are used to assign multiple employees to one seat on a set schedule. For example, Employee A is assigned to Seat 100 every Monday, Wednesday, and Friday. Employee B is assigned to the same seat every Tuesday and Thursday. There are three parts to creating and assigning a flex schedule: 1. Creating the flex schedule 2. Adding the sched
Configure, Run, and Manage Visitor Management
Published September 26th, 2024 by Grayson Stroup
Example of Visitor Management Hardware Recommendations iPads Apple iPad 10.2" 7th 8th or 9th Generation ( Click for Model Reference Numbers ) 64GB recommended Apple iPad 10.9" 10th Generation 64GB recommended Stand for iPad 10.9” 10th Generation Heckler Portrait Stand for 10th Gen iPad 10.9" For 10th Generation iPad Model H759X-BG Universal Stand fo
How do I add seat information, image or features?
Published August 12th, 2024 by Grayson Stroup
View Seat Information Seat information includes details like seat name/number, location, seat type, and image. To view this information, follow the steps below. Note: Scroll down for further instructions on how to edit this information. Navigate to the Locations tab. In the top menu, click Manage Seats. Select the seat you would like to view, and cl
How do I add a Point of Interest (POI) to my Map?
Published August 19th, 2024 by Grayson Stroup
Points of interest are icons that can be placed on your map to call attention to specific areas or objects. For example, points of interest can include Mailroom, Breakroom, Restroom, AED, Fire Alarm, Security Camera, Server Room, Printer, and more. Points of interest can also include callouts such as text boxes and arrows. Add a Point of Interest T
v2.20.14 - September 10th, 2023
Published August 21st, 2024 by Grayson Stroup
Introducing our highly anticipated and latest release - 2.20.14! We have made significant improvements to Conference Room Management, Teams Integration, enhanced Presence detection, as well as other enhancements that will greatly enhance your experience. We have included a list of the key additions, along with screenshots that demonstrate the new fu
Print a map from the Map Editor
Published August 9th, 2024 by Grayson Stroup
This article walks through how to print a map within Map Editor. To print a map, follow these steps: Open the map within Map Editor. Click on the white space surrounding a map. Note: The dynamic menu to the right should read "Map." Click on the Export tab. Click Print Map. Customize the print settings as needed. Click Print. In the Destination field
How do I use the Room Directory?
Published August 14th, 2024 by Grayson Stroup
The Room Directory is found within the main Directory tab. It displays a list of all rooms across all locations. It includes data like room name, location, floor, and room type. The room directory also indicates if a room is reserved or not. If it is reservable, room capacity is shown and a link to the room's reservation calendar is provided. Clicki
Brivo Technical Overview
Published August 23rd, 2024 by Grayson Stroup
Overview Maptician leverages Brivo’s external Application Management feature to access Brivo’s API, subscribing to access control system events. These events are relayed to Maptician via webhook, informing the Maptician system about users’ presence status and location details. Integration Requirements Brivo-provided API Key. Client ID and Client Sec
How do I use the Swap Seats function?
Published August 19th, 2024 by Grayson Stroup
The swap seats functionality is found within the Assignments tab. If you have two occupants whose seats you need to swap with one another, this functionality provides a quick and easy way to accomplish this. To swap seats, follow the instructions below: From the main menu, navigate to the Assignments tab. Click Load Map. Select the location and map
What is an Owned Reservable seat and how is it created?
Published August 19th, 2024 by Grayson Stroup
When one person has their own office but wants to make reservations so others will know when they plan to be in, an Owned Reservable seat is the way to go. You can also restrict a desk to multiple individuals or departments to reserve. How to create an Owned Reservable seat Open the desired map in Map Editor. Click on the desired seat (hold down the
How do I use Single Sign-on (SSO) with Maptician?
Published August 14th, 2024 by Grayson Stroup
Log into Maptician using your company's SSO Provider i.e. Okta, Azure AD, etc. Option 1: Access Maptician from the SSO provider Apps page You should have a gallery of available apps. Click on the Maptician Icon or link The system will redirect to the Maptician Home page Option 2: Accessing directly from the Maptician URL Navigate to your compa
How can I duplicate an existing reservation?
Published October 1st, 2024 by Grayson Stroup
Overview Currently, the only way to duplicate or copy an existing reservation's information in Maptician is through the Finder view. Here's how you can do it: Open the Finder view and locate the reservation you want to make a copy of. Click on the reservation to bring up a popup displaying its details along with options such as Edit, Copy, and Delet
How do I create a delegated reserver on behalf of a single occupant?
Published August 12th, 2024 by Grayson Stroup
Go to the Occupants tab. Click on the occupant that you would like to give the ability to reserve on behalf of a few select people. Ex: if you want Erika Black to reserve seats for two other occupants, click into Erika's hyperlinked name. Click on the Reservations tab. Click into the drop downs and select the occupant(s), location(s) and department(
v3.8.0 - December 11th, 2024
Published December 11th, 2024 by Grayson Stroup
Features Added Additional Recipients for Visitor Notifications You can now add additional users to receive check-in notifications, which were previously only sent to the host. This feature allows others, besides just the host, to be notified when a visitor checks in or when a walk-in visitor arrives. Want to learn more about this update, view our H
Crestron Devices Using Room Signage
Published August 30th, 2024 by Grayson Stroup
Example of a Crestron device (TSS‑770) Crestron Setup Enter in Admin Setup Page Place and hold 5 fingers on the screen for 10-15 seconds. You will be taken to a login screen. You will have to factory reset the device if you don't know your login credentials. Instructions to initiate a factory reset are below. Login using your credentials. From here
How do I manage Zones / Neighborhoods?
Published August 19th, 2024 by Grayson Stroup
Create a Zone The below notes how to create a new zone. Once the zone has been created, you will need to edit the zone characteristics to fit your needs. Go to the Objects Tab Locate the Areas Tab Select “Draw Zone” Left-click every corner of a zone to draw the outline of the zone Right-click after the last corner to close the zone A new zon
How do I use the occupant directory?
Published August 14th, 2024 by Grayson Stroup
Occupant Directory The occupant directory is available to all Maptician users. It shows all occupants and important information about them. It is a tool that can help coworkers learn more about one another, view contact information, and see when their coworkers will be in the office, and where they will be seated. To access the directory, navigate t
How do I assign a seat to an employee?
Published August 19th, 2024 by Grayson Stroup
Seat assignments are used for employees who are in the office full time, typically on a Monday through Friday weekly basis. These seats are assigned to one employee only and do not require a seat reservation. To assign a seat to an employee, follow the steps outlined below: In the main menu, navigate to the Assignments tab. Click Load Map. Select
v3.6.0 - November 26th, 2024
Published November 15th, 2024 by Grayson Stroup
Features Added Map Links functionality You can now add Map Links to Doors, Stairs, and Elevators, connecting them across multiple floors within a location. This allows for quicker navigation between floors while in the Map View. To start using this feature, please read our help article: How do I create and use Map Links? Monthly Presence Summary by
How do I set up automatic user provisioning and Single Sign-On?
Published August 16th, 2024 by Grayson Stroup
In your organization's Azure Active Directory home screen, there should be a menu option on the left side labeled "Enterprise Applications". Click this menu option. Click the button "New Application" at the top of the table seen below. In the search application box, type "Maptician" and the application should appear in the list of results. Click on
How do I contact trace within Maptician?
Published August 12th, 2024 by Grayson Stroup
The Potential Contact Tracing widget is used to determine if a certain individual had potential contact with other employees within the office. This report can be run for a specific employee across date range, location and radius. For example: If Employee A came into the office on Monday, and they later test positive for COVID-19, you can run the Po
Meeting Room Signage
Published August 16th, 2024 by Grayson Stroup
Example of Lobby Signage Software Requirements Web Browser Chrome: version 80 or newer Firefox: version 78 or newer Edge: version 80 or newer Safari: version 13.1 or newer Operating Systems iPadOS: version 15 or newer Android: version 9 or newer macOS: version Catalina or newer Windows: version 7 or newer Hardware Recommendations Click here to downl
How can I suppress Service Notification emails?
Published October 11th, 2024 by Grayson Stroup
Overview Service Notification emails are sent when you are configured to a Notification List and the service is added to a reservation or a series of recurring reservations. There are configurable options to reduce these service notifications. Some settings can be applied to all users, while others can be customized for each individual user. Please
How do I create/apply a Service Template?
Published January 27th, 2025 by Grayson Stroup
Before you Start First, you will need to enable the Service Templates feature: Navigate to Settings > Preferences > Service Templates. Check the Enabled Services Templates checkbox. Once enabled, you’ll be able to create and apply service templates. ⚠️ Service Templates are created and managed only on a per-user basis. ⚠️ Creating a New Ser
How can I upload my company's logo?
Published January 2nd, 2025 by Grayson Stroup
Before you Start You must have Account Admin access to your Maptician environment. Getting Started To upload a logo to your Maptician application you will want to navigate to Settings > Organization > Logo. From there you will select the UPLOAD IMAGE button and select the image from your device. After you have uploaded your image you will cli
How do I create/edit a custom permission group?
Published August 12th, 2024 by Grayson Stroup
Set Up a Custom Permission Group In Maptician there are four default permission groups: Account Admin, Admin, General User, and Limited User. The permissions for these groups are fixed and cannot be changed. However, there are two ways to create a custom permission group: Add a new permission group. Copy an existing group's permissions to create a
How do I view and open maps?
Published August 19th, 2024 by Grayson Stroup
Open a Map in Map Viewer Several map-based widgets can be added to either your Home or Organization dashboard. This view enables you or your employees to make seat reservations or see where other employees are sitting on a given date and time. Navigate to the Home or Organization tab. In the top right corner, click on the Settings icon. Click into
How do I create and use Map Links?
Published November 19th, 2024 by Grayson Stroup
You can use map links to connect Doors, Stairs, and Elevators effortlessly. This feature lets users quickly navigate between floors when viewing a map by selecting the POI and choosing the desired floor you want to navigate to within the same location. Adding Map Links to a Map Below are the steps to add Map Links to your maps using the Map Editor,
v2.22.1 - December 12th, 2023
Published August 21st, 2024 by Grayson Stroup
As we approach the end of the year, Maptician has yet again come out with a new release. Among the features of this release are an on-premises calendar synchronization and additional reports to gain a deeper understanding of Access Logs and Seat Usage. Should you encounter any issues or have questions, our support team is available at support@maptic
API Documentation Overview
Published August 14th, 2024 by Grayson Stroup
Are you needing your Maptician API authentication token? Please reach out to your Maptician technical contact for further assistance. Welcome to Maptician's API Documentation Overview! This article serves as a starting point for understanding our API, which allows developers to seamlessly integrate with our platform and leverage its capabilities. Wh
How do I manage rooms?
Published August 12th, 2024 by Grayson Stroup
Rooms on a map include spaces like conference rooms, break rooms, mothers' rooms, and more. You can add information about these rooms so that employees visiting the office know what features the room offers. Add Room Information To add room information, follow the steps below: Navigate to the Locations tab. In the top menu, click Manage Rooms. Selec
v2.21.2 - November 13th, 2023
Published August 21st, 2024 by Grayson Stroup
We are thrilled to unveil our latest offering, within version 2.21.1, that features the highly anticipated Zoom integration. Like the Teams integration, Zoom further enhances our conference room reservation capabilities, ensuring a seamless experience for all users. Should you encounter any issues or have questions, our support team is available at
Microsoft Single Sign-on Setup
Published August 23rd, 2024 by Grayson Stroup
Before you Start Before starting there are a few things you will need: Admin access to your Microsoft Entra ID (Azure) environment. Account Admin access to your Maptician environment. This only applies if you are configuring the integration on your own without assistance from Maptician. Getting Started Step 1: Log into your Microsoft Azure Port
How do I set up parcel management?
Published August 14th, 2024 by Grayson Stroup
In order to use Parcel Management, you first need to add a "Mail Room" point of interest on your desired map. Open the desired map in Map Editor. Under Objects --> Data, locate and click on the Mail Room. Click on your desired spot on the floor plan to drop the Mail Room point of interest. Once the Mail Room is dropped, you can rename the room an
How do I create an asset or locker?
Published August 19th, 2024 by Grayson Stroup
Create an Asset or Locker Navigate to the Map Editor tab. Locate the Objects tab. Select the Data tab. Select Asset or Locker under Resources. Click on the desired location within the map to drop the asset or locker there. Edit an Asset or Locker Select the resource that you desire to edit. Locate the Dynamic Tab showcasing the resource you've selec
v3.9.0 - January 2nd, 2025
Published January 2nd, 2025 by Grayson Stroup
Features Added Company Logo Uploader Account Admins can now upload their company's logo to be used throughout the application. This logo will be displayed in the following areas: User login screen Room Agenda login Lobby Signage login Meeting Room Signage login and application Visitor Signage login and application The Map Editor logo POI Looking for
How do I add a seat to the map?
Published August 19th, 2024 by Grayson Stroup
Note: The steps for adding seats in the Map Editor tool may be followed for adding parking spaces, lockers, and assets as well. Add a Seat to the Map: Option 1 Add a Seat to the Map: Option 1 Navigate to the Map Editor tab. Select the location and map to open. Click Load. In the menu to the right, locate the Objects tab. Click on the Data tab. Clic
Microsoft Teams Meetings
Published August 19th, 2024 by Grayson Stroup
Before you Start Before starting there are a few things you will need: Admin access to your Microsoft Entra ID (Azure) environment. Account Admin access to your Maptician environment. This only applies if you are configuring the integration on your own without assistance from Maptician. IMPORTANT! - Non-admin user Permission Groups require the R
v3.12.0 - February 5th, 2025
Published January 31st, 2025 by Grayson Stroup
Features Added Set Default Map for Dashboard Widgets One of our most requested features is here! Users can now set a default map for their dashboard widgets, ensuring a more personalized and efficient experience every time they log in. Larger Reservation Calendar Form We have widened the reservation form across all resources in the Reservation Calen
Microsoft SSO & Provisioning Troubleshooting
Published December 19th, 2024 by Grayson Stroup
To ensure seamless logins for users leveraging their Microsoft User Principal Name (UPN) in Maptician, it is necessary to adjust the Single Sign-On settings within Microsoft Entra ID (Azure). This adjustment ensures that the Maptician application validates users against their UPN rather than their Azure email, which might not be available for all us
How do I search for seats?
Published August 19th, 2024 by Grayson Stroup
Search for Seats Navigate to the Assignments tab. Scroll to the right of the tabs and select the Seats tab from the navigation window on the right side of the screen. Filter and refine searches by using the "Search" and "Department" text boxes and the "Unassigned" check box. Select any seat number from the list and you will be guided to the highligh
Video: Map Editor Basics
Published August 19th, 2024 by Grayson Stroup
Welcome to our comprehensive demo video on map management and customization. In this guide, we'll walk you through essential topics to help you master the map editor. The video covers the following key areas: Map Management: Learn how to effectively manage your maps, from creation to organization. Map Editor Navigation: Get familiar with the editor'
OpenPath Setup Guide
Published August 27th, 2024 by Grayson Stroup
Getting Started Step 1: Log into your OpenPath Portal Log into your OpenPath admin portal at https://control.openpath.com Go to Configurations > Rules Step 2: Create and Configure Rule Create a new Rule and configure it with the following information: Name: Set Maptician Presence Description: Post Notice of Door Unlock Type: Event forwarder Event
v3.11.0 - January 28th, 2025
Published January 23rd, 2025 by Grayson Stroup
Feature Added Ability to Create Service Templates for Reservations Users can now create reservation service templates to save time by avoiding the need to repeatedly enter the same service data. This feature streamlines the process and ensures consistency across reservations. If your organization frequently reserves conference rooms or office servic
How do I configure Maptician Room Signage?
Published August 14th, 2024 by Grayson Stroup
Setting Rooms as Reservable Before enabling the Maptician Room Signage feature, each of your conference and meeting rooms will need to be configured as Reservable. Below are the steps to configure a conference or meeting room as reservable. Log into Maptician. Select the Map Editor tab from the left-hand navigation bar, click the blue Load Map butto
How do I add or edit a location?
Published August 12th, 2024 by Grayson Stroup
The Locations tab contains a list of your physical office locations. On this tab, you can add information like location address, time zone, square footage, and an image of the office location. Add a Location To add a new office location, follow the steps below: Navigate to the Locations tab. Click the Plus Sign icon in the upper right corner. Ente
v2.25.0 - February 4th, 2024
Published August 21st, 2024 by Grayson Stroup
Maptician's Finder Feature is a modern and innovative approach to the traditional Room Finder, driven by positive feedback from clients. Instead of being limited to just finding available rooms, users can now search for all Maptician resources such as Seats, Parking, Assets, and Lockers with ease. The Finder Feature was designed with user convenienc
How do I manage parking maps and add parking spaces?
Published August 19th, 2024 by Grayson Stroup
Designate a Parking Map Parking maps are typically labeled as such during the map creation process. However, if you need to relabel an existing map, follow the steps below: Navigate to the Map Editor tab. Click Load Map. Select the location and map. Click Load to open. Click on the white space surrounding the map canvas (make sure no other objects a
How do I have Room Signage appear on a iPad?
Published August 14th, 2024 by Grayson Stroup
Open Safari and enter your Maptician Room Signage URL: https://subdomain.maptician.com/meeting-room/ Your subdomain is the same as the subdomain used to access Maptician desktop and mobile. Click the Share button. Click the "Add to Home Screen" option. On the Add to Home screen click “Add.” Safari will close and you should now see the shortcut for M
How do I add a new occupant to Maptician?
Published August 12th, 2024 by Grayson Stroup
Add an Occupant To manually add an occupant to your Maptician environment, follow the steps outlined below: Navigate to the Occupants tab. Within the Occupants tab in the upper right corner, click the Occupant Management button. From within the drop-down menu that appears, select Add Occupant. Complete the occupant profile information. You can inpu
How do I unlock a Map?
Published August 19th, 2024 by Grayson Stroup
Once you are finished editing a map in either the Assignments or Map Editor tabs, it is highly recommended that you click the Close button in the upper right corner. If you forget to close out of the map and exit Maptician, the map will remain locked and other users cannot access it. However, you can unlock maps that were previously locked by either
How do I create a notification list?
Published August 14th, 2024 by Grayson Stroup
What are Notifications Lists and how are they used for services? Notification lists are created in Maptician so that in the event a seat or room reservation requires any services, the configured members are notified of the reservation and its service requirements and have the option to add the event to their own calendar. Create a Notification List
How do I clear all seats on a map?
Published August 19th, 2024 by Grayson Stroup
Clear all seats on a map Navigate to the Assignments Tab. Select the Location and Map in which you would like to clear the seating assignments. The Map Tab is the default tab that displays first. At the bottom of the Map Information, Select the button "Clear All Seats." Confirm by selecting "Yes, clear them"
How do I view empty seats on a map?
Published August 19th, 2024 by Grayson Stroup
How to view empty seats on a map Navigate to the Assignments tab. Select the location and map to load. In the menu to the right, click the Show Empty button. Note: All unassigned seats are highlighted in blue.
How do I unlock a map?
Published August 12th, 2024 by Grayson Stroup
When editing maps within either the Assignments or Map Editor tabs, users must remember to save changes and close out of the map once they are finished. However, there may be times when maps remain locked if this action is not performed. You have the ability to see who has a map locked, when it was last accessed by that user and to unlock the map i
v2.21.1 - October 31st, 2023
Published August 21st, 2024 by Grayson Stroup
We are excited to present our newest release, v2.21.1, which includes several new features that we are sure our users will enjoy. Among these is the highly anticipated Room Finder function, which has been integrated into the main dashboard view. In addition, Service users can now access a new report that displays all the services required for a give
How do I add furniture or edit existing furniture on my maps?
Published August 19th, 2024 by Grayson Stroup
Add New Furniture Navigate to the Map Editor tab. Click Load Map. Select the location and map to open. Click Load. In the menu to the right, navigate to the Objects tab. Click on the Furniture tab. Click on the piece of furniture you wish to add. For example: Chair, desk, etc. Using your mouse, navigate to the space on the map where the furniture
How do I update my system and personal settings?
Published August 9th, 2024 by Grayson Stroup
The settings menu is located within the Gear icon found in the upper right corner of the screen. Please note: Only Account Admins have access to update all of these settings. Below is an overview of the information that can be updated within the Settings menu. Dashboards When the Settings menu opens, it defaults to the Dashboard tab. This tab allows
How do I disable login for an Occupant?
Published August 12th, 2024 by Grayson Stroup
How to disable login for an occupant Navigate to the Occupants tab. Select the Occupant for which you desire to disable login. The box on the far-left column will turn blue when selected. Select the Occupant Management button at the top of the page. Select the Disable Logins option from the dropdown menu. The red "X" (disabled) or green check mark
Microsoft Automatic User Provisioning
Published August 23rd, 2024 by Grayson Stroup
Before you Start Before starting there are a few things you will need: Admin access to your Microsoft Entra ID (Azure) environment. Account Admin access to your Maptician environment. This only applies if you are configuring the integration on your own without assistance from Maptician. For provisioning you will need a Secret Token. This will be
What is a pre-authenticated link for Meeting Room Signage?
Published August 30th, 2024 by Grayson Stroup
A pre-authentication link is a URL that, when accessed from a web browser, will take you directly to the meeting room signage for that specific room. Not seeing a “Login URL”? If there's no link in the room's "Login URL" column or you want to create a new URL for a room, follow these steps: Click the box to the far left of the desired room. Select t
What is Room Agenda Signage?
Published September 27th, 2024 by Grayson Stroup
Room Agenda Signage is useful for displaying the current and future status of all reservable rooms on a floor. This article will guide you through setting up a map in your Maptician Environment to use this feature and show you the various ways you can configure its appearance. Examples of Room Agenda Signage Light Theme Dark Theme Software Recommend
v3.5.0 - November 13th, 2024
Published November 13th, 2024 by Grayson Stroup
Configure Notification Lists by floor Previously notification lists could only be configured for an entire location, but now they can be configured by individual floors within a location. This will work for new and pre-existing notification lists! Want to know more about Notification lists and how they are used for service notifications? Visit our H
How do I make a seat reservation?
Published August 9th, 2024 by Grayson Stroup
Add the Seat Status Widget If you do not see the Seat Status widget, click on the gear icon in the upper right corner and then click on the Seat Status widget so it is blue. This indicates the widget is now visible on the home screen. Reserve a Seat Maps within the software are interactive and clickable. The color-coded key to the left of the map in
How do I add room images on a mobile device?
Published August 14th, 2024 by Grayson Stroup
Navigate to the mobile app from your phone or tablet device. Select the icon with three stacked lines to navigate to the main menu. Select Preferences. Select the box enabling Image Capture Mode. Select OK. *Note that these first four steps will be required each time an admin user accesses the app for this purpose.* Tap the map from the Maptician ho
How do I move an occupant into a new permission group?
Published August 12th, 2024 by Grayson Stroup
Navigate to the Occupants tab. Manage Occupants is the default tab. From there, select the occupant you would like to update. There are two ways to open up an occupant's profile settings. Click directly on the blue linked name or Select the box to the left of the name so it turns blue and select Occupant Management in the upper right corner and sele
v2.18.0 - March 27th, 2023
Published August 21st, 2024 by Grayson Stroup
Maptician has released its 2.18.0 release, which includes several enhancements to the Map Editor, signage, mobile, and other general feature enhancements. Below you will find an overall list of enhancements available to you, and if you have additional questions, please reach out to your Implementation Manager or Success Manager. Of note, we encourag
Okta Automatic User Provisioning
Published August 23rd, 2024 by Grayson Stroup
Have you already created a Maptician app integration in Okta? Before beginning the process of setting up your Okta account to automatically provision users into Maptican, make sure you already completed the steps in the Okta Single Sign-on Setup Guide which walks you through the process of creating an app integration in Okta. Getting Started Step
What is the purpose of enabling or disabling password use?
Published August 12th, 2024 by Grayson Stroup
Enabling and disabling passwords for individual Occupants forces their login access to Maptician through a username and password or through Single Sign-On. This is primarily intended for organizations that utilize SSO for most internal users, but also want to include external individuals (such as contractors) who may not have access to SSO. In that
v2.33.0 - June 26th, 2024
Published August 21st, 2024 by Grayson Stroup
Edit and Delete Reservations from Finder You now have the ability to edit and delete reservations directly from the Finder view! This was another highly requested feature that is now available. Simply go into the Finder view from the Home page and edit or cancel your reservation on the spot. Rearrange the Order of Service Lists Within the Locations
How do I add additional users to receive visitor check-in notification emails?
Published December 10th, 2024 by Grayson Stroup
Want more people to be notified when visitors check in, besides just the host? Follow the instructions below to set it up: Navigate to Visitor Management > Visitor Signage. Select the Visitor Signage item where you want to configure the additional users. Click on the Visitor Signage Control button. Then click on Signage Options. You can add Mapti
How to add and view Room Features
Published August 19th, 2024 by Grayson Stroup
Add Room Features Select the map for which you'd like to add Room Features and open it within the Map Editor. From the map, click on the room for which you'd like to add Room Features. Within the Dynamic Tab, select the Room Features button within the Info Tab, directly below Capacity. From the Room Options menu, select items available in the select
How do I add widgets and customize my Organization tab?
Published August 12th, 2024 by Grayson Stroup
Add/Remove Widgets To add, remove, and customize widgets, follow these steps: Click the gear icon in the upper right corner of the screen to open the Settings menu. Home Dashboard settings are the default view to open. Click the subcategory, "Organization Dashboard", to jump down to the designated organization widgets. To add a widget, click on the
How do I search reports?
Published August 14th, 2024 by Grayson Stroup
In the upper left-hand corner, you can search for keywords. There are also multiple ways to sort the reports in the upper right-hand corner. For example, you can filter reports based on capacity, presence, reservations, visitors, etc. Click to highlight the designated blue button and all the reports associated with that category will pull up. You ca
How do I add a department?
Published August 12th, 2024 by Grayson Stroup
Add a Department Departments can be added one of two ways: 1. Automatically through the auto-provisioning process or 2. Manually by an admin. Note: If you have auto-provisioning set up, we recommend bringing departments over into Maptician via this method to ensure consistency. If you have auto-provisioning enabled but decide to manually add or edi
v2.30.0 - May 15th, 2024
Published August 21st, 2024 by Grayson Stroup
Parking Reports Are Here! Parking spots are a hot commodity for some of our customers and we help by providing parking maps. We have come out with THREE new parking reports. Parking Assignment Log - Shows parking assignment history for all the current occupants within a specific, or all locations. Parking List - Shows all parking spaces within the o
How do I setup and configure Buffer Times?
Published August 14th, 2024 by Grayson Stroup
Enabling Buffer Times Account Admin now have the ability to enable and disable buffer times, as well as set default buffer times within Settings > Reservations > Buffer Time. To turn on buffer times, select "Activate Buffer Times". From there, you have the ability to input any default buffer times. Default Configurations of Buffer Times If you
Reporting Overview
Published August 14th, 2024 by Grayson Stroup
To help search for what you're looking for, please refer to our How do I search reports? article. With so many different reports, you have the ability to customize some of the reports by pulling data for specific locations for custom time ranges. For any ranges that have a department, location, or time range option, click on the dropdown to select y
How do I update my profile settings?
Published August 9th, 2024 by Grayson Stroup
To update your occupant profile, click on your image or image icon towards the top left of the screen. A drop-down menu containing the following options appears: Profile, Profile Image, Social, and Account. Detailed descriptions of what data each section contains are listed below. Profile The Profile tab has two subcategories: User Profile and Organ
Basic navigation & shortcuts of the Map Editor
Published August 19th, 2024 by Grayson Stroup
Open a Map Navigate to the Map Editor tab. Select Load Map. Select the location and map you wish to open. Click Load. Map Editor Basics - Opening a Map in Map Editor New, Open, Save, and Close In the top right corner, the following four options are available: New – Create a new map. Open – Load an existing map. Save – Save changes. Note: As you
How to make a user or group of users delegated reservers?
Published August 12th, 2024 by Grayson Stroup
Granting an individual delegation permission Navigate to the Occupants Tab. Select the user for which you want to make a reservation delegator by clicking on the user's name. Select the Reservations Tab. Select options accordingly for the specific user: Can reserve for anyone in the organization OR Can reserve for these Occupants Can reserve for O
How do I use the Seat Directory?
Published August 14th, 2024 by Grayson Stroup
The Seat Directory tab is a subcategory within the Directory tab. Within this tab, you can search for any seat, find which seats are reserved, the seat type, and pull up the reservation calendar. Same as most data sets within Maptician, you have the ability to export and filter this data. If you click on the seat link, it takes you directly to where
Microsoft IP-Based Presence Setup Guide
Published August 22nd, 2024 by Grayson Stroup
Before you Start Before starting there are a few things you will need: Admin access to your Microsoft Entra ID (Azure) environment. Account Admin access to your Maptician environment. This only applies if you are configuring the integration on your own without assistance from Maptician. Already have your Microsoft Graph API Configured? If you al
v2.23.0 - January 1st, 2024
Published August 21st, 2024 by Grayson Stroup
To kick off the New Year, we are introducing exciting new features to Maptician! Our Visitor Management system has been upgraded to allow for greater control and organization of visits. With the ability to schedule visits in advance and select specific invitees, managing visitors has never been easier. Guests who are invited will receive a personali
How do I send registration emails?
Published August 14th, 2024 by Grayson Stroup
When triggered, registration emails are sent to the selected occupant(s). These emails allow employees to create a password and access your Maptician environment. Please note that if your organization has SSO login enabled, you should not send registration emails to your employees. Registration emails can be sent to all employees within the organiz
How do I make a delegated reservation?
Published August 9th, 2024 by Grayson Stroup
From a map widget on your Maptician home screen, touch or click on the floor plan. Wherever the interaction takes place, is where the floor plan will load and zoom. Once the floor plan is zoomed to the desired location and a seat is selected, select the Reservation Calendar. When a seat is selected, it will turn blue, indicating the selection. Whe
How do I set up IP Presence?
Published August 14th, 2024 by Grayson Stroup
Before you Start Before starting there are a few things you will need Admin access to your Microsoft Entra ID (Azure) environment. Admin access to your Maptician environment. This only applies if you are configuring the integration on your own without assistance from Maptician. IP Presence Setup Open your Microsoft Azure Account Portal and selec
Microsoft IP-Based Presence Overview
Published August 22nd, 2024 by Grayson Stroup
Using Maptician’s integration with Microsoft Azure Active Directory, and an easy to configure set of tools within Maptician, it is now possible for many organizations to effectively capture and display live employee presence data without sensors, installed tracking software, or cameras. Activating the integration usually takes about 30 minutes and e
Microsoft Entra (Azure) Calendar Sync
Published August 16th, 2024 by Grayson Stroup
Before you Start Before starting there are a few things you will need: Admin access to your Microsoft Entra ID (Azure) environment Account Admin access to your Maptician environment. This only applies if you are configuring the integration on your own without assistance from Maptician Getting Started Step 1: Create App registration In your organizat
v3.10.0 - January 8th, 2025
Published January 8th, 2025 by Grayson Stroup
Features Added Set Default Teams/Zoom Meeting Options Account Admins can now establish default settings for Microsoft Teams and Zoom meetings within their environment. This allows organizations to pre-configure meeting options such as who can present, record, or share their screen. By doing so, meetings are automatically aligned with organizational
How do I change a seat number?
Published August 19th, 2024 by Grayson Stroup
Change Seat Number or Name Navigate to the Map Editor tab. Click Load Map. Select the desired location and map, and click Load. Click on the desired seat. Click into the Name textbox to the right, and type in the desired seat number or name. Note: This is not the name of the employee occupying the seat. Employee name automatically displays later on
How do I find measurements of a room?
Published August 19th, 2024 by Grayson Stroup
Open Map Editor. Click on the desired room. Under the "Area" tab, you will find the overall square footage of the room. Under the "Perimeter" tab, you will find the overall perimeter listed. If you click "On Select" across from labels, you will see the breakdown of the room's dimensions every time you select that room. Repeat steps 2 - 4 for each of
Video: Your Maptician Directory
Published August 7th, 2024 by Grayson Stroup
In this training video, we will introduce you to our directory system. You will discover how to efficiently browse and view a user's information, as well as explore the features that allow you to view room and seating information. This tutorial will guide you through the process of searching for contacts, accessing detailed profiles, and utilizing t
How do I add the Maptician web app to my phone?
Published August 14th, 2024 by Grayson Stroup
Maptician does offer a downloadable application that can be found in your device's app store: Apple iOS Open Safari (not Google or Chrome apps) and go to the Maptician site: https://companyname.maptician.com. Select the "Share/Menu" button at the bottom of the browser page. Locate and select the "Add to Home Screen" option. Confirm the addition by c
How do I route and track a parcel? (Mobile)
Published August 14th, 2024 by Grayson Stroup
Note: SMS notifications are only available for clients within the United States and Canada. From the hamburger menu on the top right of the home web interface, select Parcel Management Select the button Record New Parcel Select the Select Parcel Recipient dropdown menu to select the parcel's intended recipient Type in the sender in the Sender Name b
v2.29.0 - May 1st, 2024
Published August 21st, 2024 by Grayson Stroup
Direct Seat and Room Links You asked - we listened! You now have the ability to directly link URLs to maps, rooms, and/or seats within Maptician. Conveniently access these links within the Locations tab. Check out the short video below to see how! Your browser does not support HTML5 video. Pro Tip: Put these links on your intranet for quick and easy
How do I search for occupants within the Assignments tab?
Published August 19th, 2024 by Grayson Stroup
Searching for Occupants When assigning seats, you may need to search for an occupant to whom the seat should be assigned. To do this, follow the steps below: From the main menu, navigate to the Assignments tab. Click Load Map. Select the location and map you wish to open. In the menu to the right, click on the Occupants tab. Search by occupant name.
How do I select multiple occupants?
Published August 14th, 2024 by Grayson Stroup
Within Occupant Management, you may need to select multiple occupants at once to perform such tasks as deactivating occupants or sending registration emails in bulk. To select multiple occupants at once, follow these steps: Navigate to the Occupants tab. To select multiple occupants, hold down the Control key on your keyboard, and click on the check
How to add and view Seat Features
Published August 19th, 2024 by Grayson Stroup
Add Seat Features Navigate to Map Editor and open the map for which you'd like to add Seat Features. From the map, click on the seat for which you'd like to add Seat Features. Within the Dynamic Tab, select the Seat Features button within the Info Tab, directly below Seat Usage. From the Seat Options menu, select items available in the selected room
How do I find a seat?
Published August 9th, 2024 by Grayson Stroup
Green (Available) Seats in Seat Status Within the Seat Status widget, it shows all of the seats that are available to reserve as green. Hover over the word "Available" within the Seat Status widget and all of the available seats will display larger on the map. Click on the map and select any of the green "Available" seats. From there, follow the
How do I manage my leases?
Published August 12th, 2024 by Grayson Stroup
The Leases tab enables organizations to add and manage leases for their existing office locations. This tab provides valuable information like which locations have leases, how much time is left on the lease, the monthly cost of the lease, and the cost broken down by square foot. At the bottom of the main page, totals across all locations are displa
What are seat usage types, and how do I add them?
Published August 19th, 2024 by Grayson Stroup
When adding seats to your map, understanding different seat usage types is essential. This guide provides an overview of various seat usage types - Assignable, Reservable, Flex, Closed, and Open - each tailored to meet specific needs within your organization. Whether assigning seats to individual employees, creating flexible workspaces, or ensuring
Video: Maptician Finder
Published August 7th, 2024 by Grayson Stroup
This video provides a step-by-step guide on how to reserve a room using our online reservation system. Whether you are a first-time user or need a refresher, this tutorial will walk you through the entire process, from selecting a room and checking availability to finalizing your booking. By the end of the video, you'll have a clear understanding o
Video: Settings Overview
Published August 9th, 2024 by Grayson Stroup
The gear (cog) icon in the top right corner of your environment is where you manage your dashboards, set your preferences for your automated calendar emails, and manage your environment's global permissions. Your browser does not support HTML5 video.
Where do I set my Visitor Management permissions?
Published August 9th, 2024 by Grayson Stroup
Within Maptician, you have the ability to specify which permission groups can view visitors, pre-register visitors, or have full access to Visitor Management. Below are the six different options. To set these permissions, go to Occupants > Permission Groups > Visitor Management dropdown. Once the desired options are selected for a permission g
Mobile App Guide
Published August 6th, 2024 by Grayson Stroup
This article provides a comprehensive walkthrough of our mobile application, demonstrating its key features and user interface. You’ll learn how to navigate through the app, access different functionalities, and make the most out of its various tools. Whether you're a new user or looking to deepen your understanding, this video serves as a helpful g
v2.35.0 - July 24th, 2024
Published August 21st, 2024 by Grayson Stroup
Maptician remains committed to our mission of valuing and acting upon customer feedback, especially as numerous organizations transition to and consolidate their booking tools. We are thrilled to unveil a new feature enabling users to seamlessly incorporate Conference Room Service needs for multi-location bookings through a single interface. This up
Seat Reservation
Published August 6th, 2024 by Grayson Stroup
How does presence work?
Published August 12th, 2024 by Grayson Stroup
Maptician's Occupant Presence tracking displays and tracks actual space occupancy. Presence allows both live and historical data to be uploaded, tracked, displayed, and analyzed. Set Presence Tracking Navigate to the Occupants tab and select the subcategory Presence. Determine who you want to set the presence for. You have the option to click Select
Desktop Guide
Published August 6th, 2024 by Grayson Stroup
From navigating the home page to making future in-office plans, this guide will provide you with the knowledge to quickly master your Maptician tool.
How do I print a map from the Home page?
Published August 9th, 2024 by Grayson Stroup
There are multiple ways to print a map within Maptician. You can print a physical copy or download a PDF version. The below instructions focus on how to print a map from the home page. Click into any widget that displays a map on the home tab. Ex: Seat Status or Scheduled Occupants widget. Within the widget, click on the print icon on the right side
v3.7.0 - December 4th, 2024
Published December 4th, 2024 by Grayson Stroup
Features Added Room Activity Status Report We have introduced a new report and functionality called Room Activity Status. This functionality allows users with access to this report the ability to set and log a specific status for a room reservation. When viewing the report, you can filter to find the exact room reservation you want to edit and updat
How do I add a room to my map?
Published August 19th, 2024 by Grayson Stroup
In Maptician, rooms are added to designate areas such as personal offices, conference rooms, break rooms, and more. Add a New Room Navigate to the Map Editor tab. Click Load Map. Select the location and map you wish to open. In the menu to the right, navigate to the Objects tab. Click on the Areas tab. Click Draw Room. Left-click on each corner
v2.34.0 - July 10th, 2024
Published August 21st, 2024 by Grayson Stroup
Attendees List Included in Room Reservation List The Room Reservation List report now contains a column that will display the number of attendees for that reservation. Canceled Reservation Email Updated All canceled reservation emails will now begin their subject lines with "Canceled:" to clearly indicate the reservation has been canceled. Preferred
How do I create a bulletin post?
Published August 12th, 2024 by Grayson Stroup
About Bulletins Bulletins are announcements that can be added to Maptician to share important information with your employees. They can be set to be viewable by the entire organization or limited to a specific office or department. Bulletins can be categorized as any of the following: Announcement Event New Hire Holiday Meeting Training Transfer/Rel
How do I bulk import occupants?
Published August 12th, 2024 by Grayson Stroup
Note: If you have auto-provisioning set up, you should not need to use the bulk import functionality. Most updates should come into Maptician directly from your AD provider during the auto-provisioning process. If you are not using auto-provisioning, you may opt to do a one-time bulk upload of all occupant data. Maptician provides an Excel spreadshe
v2.24.1 - January 15th, 2024
Published August 21st, 2024 by Grayson Stroup
In recent months, Maptician has embarked on a mission to elevate the Services feature and create a comprehensive solution for the office experience. The newly added options ensure that office services are seamlessly integrated with Maptician, offering the most robust options for entering Services required for any resource type, typically a room or s
Will a forwarded event in Outlook automatically add a location/attendee?
Published September 27th, 2024 by Grayson Stroup
Even with a proper Microsoft Calendar Sync configuration, forwarding a calendar invite to another attendee or location won't automatically add them to the reservation in Outlook or Maptician. This is a limitation within Outlook's application. To add an attendee or location to an existing reservation, you can: Have the event organizer manually add th
Lobby Signage Setup
Published August 16th, 2024 by Grayson Stroup
Example of Lobby Signage Configuring Lobby Signage Step 1: Add Lobby Signage to a Map In Map Editor open the map you want to add Lobby Signage to. Note: The map must be live for Lobby Signage to run. On the right-hand side of the page, go to the Objects tab > Data > Lobby Signage. Lobby Signage Object Icon Click on the Lobby Display button and
How do I activate and deactivate a map?
Published August 19th, 2024 by Grayson Stroup
Open the desired map in Map Editor. Click “Activate Map”. Save and close the map. Once the map is activated, you will see a green dot (as opposed to red) before opening the floor in Map Editor. Once a map is activated, it is visible to end users on the Home page, if permissions allow. If you would no longer like a map to be visible on the Home page,
What is the purpose of a scenario, and how do I create one?
Published August 19th, 2024 by Grayson Stroup
A scenario is an exact copy of an existing map. Once the scenario is created, you can further edit it and use scenario comparison tools to determine how it compares to your original map. Scenarios are not live maps, and they cannot be viewed by end users. Note: If you choose to implement a scenario, it overrides the original map from which it was cr
Microsoft Profile Image Sync
Published August 19th, 2024 by Grayson Stroup
Before you Start Before starting there are a few things you will need: Admin access to your Microsoft Entra ID (Azure) environment. Account Admin access to your Maptician environment. This only applies if you are configuring the integration on your own without assistance from Maptician. Already have your Microsoft Graph API Configured? If you al
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