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How do I make a seat reservation?

Published August 9th, 2024 by Grayson Stroup

Add the Seat Status Widget If you do not see the Seat Status widget, click on the gear icon in the upper right corner and then click on the Seat Status widget so it is blue. This indicates the widget is now visible on the home screen. Reserve a Seat Maps within the software are interactive and clickable. The color-coded key to the left of the map in

How do I use Single Sign-on (SSO) with Maptician?

Published August 14th, 2024 by Grayson Stroup

This article illustrates the different ways users can log in to Maptician using your company's SSO Provider i.e. Okta, Azure AD, etc.  Option 1: Access Maptician from the SSO provider Apps page   Your company should have a gallery of available and configured apps.  Click on the Maptician Icon or link. The system will redirect and automatically log y

v2.24.1 - January 15th, 2024

Published August 21st, 2024 by Grayson Stroup

In recent months, Maptician has embarked on a mission to elevate the Services feature and create a comprehensive solution for the office experience. The newly added options ensure that office services are seamlessly integrated with Maptician, offering the most robust options for entering Services required for any resource type, typically a room or s

Room Reservation

Published August 6th, 2024 by Grayson Stroup

v2.33.0 - June 26th, 2024

Published August 21st, 2024 by Grayson Stroup

Edit and Delete Reservations from Finder You now have the ability to edit and delete reservations directly from the Finder view! This was another highly requested feature that is now available. Simply go into the Finder view from the Home page and edit or cancel your reservation on the spot. Rearrange the Order of Service Lists Within the Locations

How do I contact trace within Maptician?

Published August 12th, 2024 by Grayson Stroup

The Potential Contact Tracing widget is used to determine if a certain individual had potential contact with other employees within the office. This report can be run for a specific employee across a date range, location, and radius. For example, if Employee A came into the office on Monday, and they later test positive for COVID-19, you can run the

How do I move an occupant into a new permission group?

Published August 12th, 2024 by Grayson Stroup

Navigate to the Occupants tab. Manage Occupants is the default tab. From there, select the occupant you would like to update. There are two ways to open up an occupant's profile settings. Click directly on the blue linked name or Select the box to the left of the name so it turns blue and select Occupant Management in the upper right corner, and sel

How do I manage Zones / Neighborhoods?

Published August 19th, 2024 by Grayson Stroup

Create a Zone The following notes how to create a new zone. Once the zone has been created, you will need to edit the zone characteristics to fit your needs.   Go to the Objects tab  Locate the Areas tab  Select the Draw Zone button Left-click every corner of a zone to outline the zone  Right-click after the last corner to close the zone  A new zone

How do I use the occupant directory?

Published August 14th, 2024 by Grayson Stroup

Occupant Directory The occupant directory is available to all Maptician users. It shows all occupants and important information about them. It is a tool that can help coworkers learn more about one another, view contact information, and see when their coworkers will be in the office and where they will be seated. To access the directory, navigate to

How do I select multiple occupants?

Published August 14th, 2024 by Grayson Stroup

Within Occupant Management, you may need to select multiple occupants at once to perform such tasks as deactivating occupants or sending registration emails in bulk. To select multiple occupants at once, follow these steps: Navigate to the Occupants tab. To select multiple occupants, hold down the CTRL (CMD for Mac) key on your keyboard, and click o

How do I create a service request list?

Published August 14th, 2024 by Grayson Stroup

Service Request Lists Overview Service request lists in Maptician ensure designated members are alerted whenever a seat or room reservation requires services such as catering, technology/equipment setup, or visitor coordination. These members receive notifications about the reservation and its service requirements, with the option to add the event t

v3.16.0 - March 5th, 2025

Published March 5th, 2025 by Grayson Stroup

Features Added Quickly Add Multiple Attendees to Reservations It is now easier than ever to add multiple directory occupants and existing contacts to your reservations. While creating or editing a reservation, simply select all the necessary occupants by clicking each user from the dropdown list, then click the Set button. To remove multiple attende

v3.21.0 - May 14th, 2025

Published May 13th, 2025 by Grayson Stroup

Features Added Introducing Room Reservation Requests We are excited to introduce the Room Reservation Requests feature, allowing users to easily submit room reservation requests through a request form. This feature is ideal for organizations that want to review and approve room bookings before they are finalized. It is particularly useful in situati

IAdea Devices Using Room Signage

Published August 30th, 2024 by Grayson Stroup

Example of IAdea device (XDS-1078) IAdea Setup Enter into Configuration Mode Place and hold a finger in one of the 4 corners for 10 seconds. A pause logo will appear on the screen. Before the timer around the icon ends, click the pause logo. You will be taken to the configuration screen. On this screen you will have the following options: Advanced S

v2.21.2 - November 13th, 2023

Published August 21st, 2024 by Grayson Stroup

We are thrilled to unveil our latest offering, within version 2.21.1, that features the highly anticipated Zoom integration. Like the Teams integration, Zoom further enhances our conference room reservation capabilities, ensuring a seamless experience for all users. Should you encounter any issues or have questions, our support team is available at

How do I manage my visits and visitors?

Published November 6th, 2024 by Grayson Stroup

Don't have Visitor Management configured? Use our Configure, Run, and Manage Visitor Management article to walk you through the setup process step by step.   After setting up your environment and locations with visitor signage, you will now want to begin the process of managing your visitors, whether it be scheduled or walk-in visits. Creating a Sch

How do I add a Point of Interest (POI) to my Map?

Published August 19th, 2024 by Grayson Stroup

Points of interest are icons that can be placed on your map to call attention to specific areas or objects. For example, points of interest can include Mailroom, Breakroom, Restroom, AED, Fire Alarm, Security Camera, Server Room, Printer, and more. Points of interest can also include callouts such as text boxes and arrows.  Add a Point of Interest T

How do I set up parcel management?

Published August 14th, 2024 by Grayson Stroup

In order to use Parcel Management, you first need to add a Mail Room point of interest (POI) on your desired map. Open the desired map in Map Editor. Under Objects > Data > Places, locate and click on the Mail Room. Click on your desired spot on the floor plan to drop the Mail Room point of interest. Once the Mail Room is dropped, you can rena

How do I add a Request Manager to a Location?

Published February 5th, 2025 by Grayson Stroup

Before users can submit room reservation requests via the Request Form, Request Managers need to be assigned to a location. This article walks you through the steps to set up the Room Reservation Request feature by adding Request Managers. Before You Start To begin, ensure you are logged in as a user with permission to edit Locations. Steps to Add a

Video: Your Maptician Directory

Published August 7th, 2024 by Grayson Stroup

In this training video, we will introduce you to our directory system. You will discover how to efficiently browse and view a user's information, as well as explore the features that allow you to view room and seating information. This tutorial will guide you through the process of searching for contacts, accessing detailed profiles, and utilizing t

Desktop Guide

Published August 6th, 2024 by Grayson Stroup

From navigating the home page to making future in-office plans, this guide will provide you with the knowledge to quickly master your Maptician tool.

How do I add seat information, image or features?

Published August 12th, 2024 by Grayson Stroup

View Seat Information Seat information includes details like seat name/number, location, seat type, and image. To view this information, follow the steps below. Note: Scroll down for further instructions on how to edit this information. Navigate to the Locations tab. In the top menu, click Manage Seats. Select the seat you would like to view, and cl

How do I add or edit a location?

Published August 12th, 2024 by Grayson Stroup

The Locations tab contains a list of your physical office locations. On this tab, you can add information like location address, time zone, square footage, and an image of the office location.  Add a Location To add a new office location, follow the steps below:  Navigate to the Locations tab. Click the Plus Sign (+) icon towards the upper-right cor

How do I bulk import occupants?

Published August 12th, 2024 by Grayson Stroup

Before You Begin If you have auto-provisioning set up, you will not need to use the bulk import functionality. Most updates should come into Maptician directly from your Active Directory provider during the auto-provisioning process. If you are not using auto-provisioning, you may opt to do a one-time bulk upload of all occupant data. An Excel sprea

How do I change a seat number?

Published August 19th, 2024 by Grayson Stroup

Change Seat Number or Name Navigate to the Map Editor tab. Click Load Map. Select the desired location and map, and click Load. Click on the desired seat. Click into the Name textbox to the right, and type in the desired seat number or name.  Note: This is not the name of the employee occupying the seat. Employee name automatically displays later on

How do I revert to an older version of a map?

Published August 19th, 2024 by Grayson Stroup

Navigate to the Map Editor tab. Click Load Map. Select the location and the desired map. Click the Versions button. Select the version you wish to revert back to based on the last saved date. Click Load to open the map.  Click Continue.  Once you have confirmed the map is the version you wish to revert to, click the Save button in the upper right co

How do I use the Room Directory?

Published August 14th, 2024 by Grayson Stroup

The Room Directory is found within the main Directory tab. It displays a list of all rooms across all locations. It includes data like room name, location, floor, and room type. The room directory also indicates if a room is reserved or not. If it is reservable, room capacity is shown and a link to the room's reservation calendar is provided. Clicki

Microsoft IP-Based Presence Overview

Published August 22nd, 2024 by Grayson Stroup

Using Maptician’s integration with Microsoft Azure Active Directory, and an easy to configure set of tools within Maptician, it is now possible for many organizations to effectively capture and display live employee presence data without sensors, installed tracking software, or cameras. Activating the integration usually takes about 30 minutes and e

How do I submit a room reservation request or manage my requests?

Published March 5th, 2025 by Grayson Stroup

Before you Start If you are trying to submit a room request, but in the Home section you don't see a tab at the top of the screen labeled as Approvals List or Request Form, please follow our article: How do I add a Request Manager to a Location?   Getting Started Occupants that are configured in a custom permission group must have the Group members

How do I manage my tasks from my home tab?

Published August 19th, 2025 by Grayson Stroup

Overview The My Tasks page allows Maptician users to view and manage all service requests and assigned tasks in one place. A task will appear here when a service request has been added to a reservation for a Service Request List that you are a member of. ➡️ How do I enable Task Tracking for Service Request Lists? User Permissions Permissions for the

How do I search for seats?

Published August 19th, 2024 by Grayson Stroup

Search for Seats Navigate to the Assignments tab. Scroll to the right of the tabs and select the Seats tab from the navigation window on the right side of the screen. Filter and refine searches by using the Search and Department text boxes and the Unassigned checkbox. Select any seat number from the list, and you will be guided to the highlighted se

How do I create an asset or locker?

Published August 19th, 2024 by Grayson Stroup

Create an Asset or Locker Navigate to the Map Editor tab. Locate the Objects tab. Select the Data tab. Select Asset or Locker under Resources. Click on the desired location within the map to drop the asset or locker there. Edit an Asset or Locker Select the resource that you desire to edit. Locate the Dynamic Tab showcasing the resource you've selec

How do I favorite a report?

Published August 9th, 2024 by Grayson Stroup

Favorite a Report From the main menu, navigate to the Reports tab. A list of all the system reports will be displayed. To favorite a report, click the star icon to the right of the report. Access Your Favorite Reports There are two ways to quickly view the reports you have designated as favorites:  Option 1 Navigate to the Home tab. In the top menu,

How do I upload an image for my visitor?

Published July 1st, 2025 by Grayson Stroup

Upload Visitor Profile Image The article below illustrates the different ways images can be uploaded for visitors that way they can be used for verification during the check-in process or even be printed onto a badge. Creating/editing a visit When creating or editing a visitor in a visit, click the image box where it says Click to upload an image. 

v3.27.0 - July 23rd, 2025

Published July 23rd, 2025 by Grayson Stroup

Features Added View Past Days in Finder View Users can now view previous days in the Finder view by clicking the calendar button and selecting a specific day. When viewing a past day, the arrow buttons used to navigate between days will be disabled. NEW: Resource Reservation Log Report A new report called Resource Reservation Log has been added. Thi

What is an Owned Reservable seat and how is it created?

Published August 19th, 2024 by Grayson Stroup

When one person has their own office but wants to make reservations so others will know when they plan to be in, an Owned Reservable seat is the way to go. You can also restrict a desk to multiple individuals or departments to reserve. How to create an Owned Reservable seat Open the desired map in Map Editor. Click on the desired seat (hold down the

v3.14.0 - February 19th, 2025

Published February 19th, 2025 by Grayson Stroup

Features Added Visit Deletion and Cancellation You can now delete past visits or cancel future visits directly from the Manage Visits screen. Past visits or scheduled visits with at least one checked-in visitor will be deleted. Future visits with no checked-in visitors will be canceled. When removing a visit from the Manage Visits screen, users will

Zoom Meetings Setup Guide

Published August 26th, 2024 by Grayson Stroup

Before you Start​ Before starting there are a few things you will need:​ Zoom account with Admin access​ Account Admin access to your Maptician environment.  This only applies if you are configuring the integration on your own without assistance from Maptician​ IMPORTANT : Non-admin user Permission Groups require the Reservation permission “ Group m

v2.18.0 - March 27th, 2023

Published August 21st, 2024 by Grayson Stroup

Maptician has released its 2.18.0 release, which includes several enhancements to the Map Editor, signage, mobile, and other general feature enhancements. Below you will find an overall list of enhancements available to you, and if you have additional questions, please reach out to your Implementation Manager or Success Manager. Of note, we encourag

Crestron Devices Using Room Signage

Published August 30th, 2024 by Grayson Stroup

Example of a Crestron device (TSS‑770) Crestron Setup Enter in Admin Setup Page Place and hold 5 fingers on the screen for 10-15 seconds. You will be taken to a login screen. You will have to factory reset the device if you don't know your login credentials. Instructions to initiate a factory reset are below. Log in using your credentials. From here

Retain Meeting Details in Exchange Online Room Calendars

Published May 19th, 2025 by Grayson Stroup

By default, Microsoft Exchange Online resource mailboxes (like room calendars) are configured to remove the meeting subject and body when events are sent to them. This can interfere with video conferencing panels that rely on the event body to display a Join button. Follow the steps below to ensure meeting details (including conferencing links) are

How do pre-screen surveys work?

Published August 14th, 2024 by Grayson Stroup

Initial Set Up Maptician provides pre-screen question examples. You have the ability to change the verbiage or questions if you wish. Please note: a release of liability must be signed if you ask vaccination questions. Once the survey is approved by the client, Maptician activates the pre-screen survey in the system. Surveys can be delivered via ema

How do I add a new occupant to Maptician?

Published August 12th, 2024 by Grayson Stroup

Add an Occupant To manually add an occupant to your Maptician environment, follow the steps outlined below: Navigate to the Occupants tab.  Within the Occupants tab in the upper right corner, click the Occupant Management button. From within the drop-down menu that appears, select Add Occupant. Complete the occupant profile information. You can inpu

How do I renew my SSO certificate for Microsoft Entra in Maptician?

Published September 26th, 2024 by Grayson Stroup

To renew your Maptician SSO SAML certificate, follow Microsoft's help article: Manage certificates for federated single sign-on , starting at the "Create a new certificate" section. Alternatively, you can follow the step-by-step instructions below. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator Browse to Id

Microsoft Single Sign-on Setup

Published August 23rd, 2024 by Grayson Stroup

Before you Start Before starting there are a few things you will need:​  Admin access to your Microsoft Entra ID (Azure) environment.​ Account Admin access to your Maptician environment.  This only applies if you are configuring the integration on your own without assistance from Maptician.​ Getting Started Step 1: Log into your Microsoft Azure Port

Where can I add additional information to the email notification sent to visitors?

Published December 11th, 2024 by Grayson Stroup

When you create a scheduled visit in Visitor Management, visitors will receive an email invitation containing the following details: Date and time of the visit Location Check-in QR code 6-digit code Adding Additional Information to Visitor Emails If you need to provide more instructions for visitors, such as guest WiFi name and password, parking inf

How to make a user or group of users delegated reservers?

Published August 12th, 2024 by Grayson Stroup

Granting an individual delegation permission Users can be permitted to reserve seats and rooms on behalf of other occupants within your organization. This delegation can be configured by individual, department, group, location, or for the entire organization. Navigate to the Occupants tab.  Click on the name of the user you wish to add delegation pe

How do I create/apply a Service Template?

Published January 27th, 2025 by Grayson Stroup

Before you Start​ First, you will need to enable the Service Templates feature: Navigate to Settings > Preferences > Service Templates. Check the Enabled Services Templates checkbox. Once enabled, you’ll be able to create and apply service templates. ⚠️ Service Templates are created and managed only on a per-user basis. ⚠️   Creating a New Ser

v3.6.0 - November 26th, 2024

Published November 15th, 2024 by Grayson Stroup

Features Added Map Links functionality You can now add Map Links to Doors, Stairs, and Elevators, connecting them across multiple floors within a location. This allows for quicker navigation between floors while in the Map View. To start using this feature, please read our help article: How do I create and use Map Links? Monthly Presence Summary by

How do I customize my home screen and widgets?

Published August 9th, 2024 by Grayson Stroup

Add/Remove Widgets To add, remove, and customize widgets, follow these steps: Click the gear icon in the upper right corner of the screen to open the Settings menu. To add a widget, click on the widget name so that it is highlighted in blue. This indicates that the widget is "on" or visible. To remove an existing widget from your dashboard, click on

Maptician Seat Signage

Published June 2nd, 2025 by Grayson Stroup

Example of Maptician Seat Signage Software Requirements Web Browser Chrome: version 80 or newer Firefox: version 78 or newer Edge: version 80 or newer Safari: version 13.1 or newer Operating Systems iPadOS: version 15 or newer Android: version 9 or newer macOS: version Catalina or newer Windows: version 7 or newer Configuring Seat Signage Before ena

How do I send registration emails?

Published August 14th, 2024 by Grayson Stroup

When triggered, registration emails are sent to the selected occupant(s). These emails allow employees to create a password and access their Maptician account. Please note that if your organization has SSO login enabled, you should NOT send registration emails to your employees.  Registration emails can be sent to all employees within the organizati

Lobby Signage Setup

Published August 16th, 2024 by Grayson Stroup

Example of Lobby Signage Configuring Lobby Signage Step 1: Add Lobby Signage to a Map In Map Editor open the map you want to add Lobby Signage to. Note: The map must be live for Lobby Signage to run. On the right-hand side of the page, go to the Objects tab > Data > Lobby Display. Click on the Lobby Display button and then click where you woul

How do I find a seat?

Published August 9th, 2024 by Grayson Stroup

Green (Available) Seats in Seat Status Within the Seat Status widget, it shows all of the seats that are available to reserve in green.  Hover over the word "Available" within the Seat Status widget, and all of the available seats will display larger on the map. Click on the map and select any of the green "Available" seats. From there, follow the i

What is the purpose of enabling or disabling password use?

Published August 12th, 2024 by Grayson Stroup

Enabling and disabling passwords for individual Occupants forces their login access to Maptician through a username and password or through Single Sign-On. This is primarily intended for organizations that utilize SSO for most internal users, but also want to include external individuals (such as contractors) who may not have access to SSO. In that

How can I suppress Service Notification emails?

Published October 11th, 2024 by Grayson Stroup

Overview Service Notification emails are sent when you are configured to a Notification List and the service is added to a reservation or a series of recurring reservations. There are configurable options to reduce these service notifications. Some settings can be applied to all users, while others can be customized for each individual user. Please

How do I clear all seats on a map?

Published August 19th, 2024 by Grayson Stroup

Clear all seats on a map Navigate to the Assignments tab. Select the Location and Map where you would like to clear the seating assignments. The Map tab is the default tab that displays first. At the bottom of the Map Information, select the button Clear All Seats. Confirm by selecting Yes, clear them.

How do I manage a parcel? (Desktop)

Published August 14th, 2024 by Grayson Stroup

Within the Facility Mgmt Tab on the Maptician desktop interface, any existing parcel may be managed. This includes sending notification reminders or marking the parcel as Delivered, Waiting, or Lost. How to manage a parcel on the desktop interface Select the Facility Mgmt Tab Select the specific parcel you desire to manage. The box in the far-left c

v3.24.0 - June 25th, 2025

Published June 25th, 2025 by Grayson Stroup

Features Added Group by Filter in Finder and Calendar Views A new Group By filter has been added to the Finder and Calendar views, allowing users to group resources by either Resource Type or Location. Within each group, resources are now sorted alphabetically by name, making it easier to browse and find the resource you are looking for. Additionall

v3.8.0 - December 11th, 2024

Published December 11th, 2024 by Grayson Stroup

Features Added Additional Recipients for Visitor Notifications You can now add additional users to receive check-in notifications, which were previously only sent to the host. This feature allows others, besides just the host, to be notified when a visitor checks in or when a walk-in visitor arrives.  Want to learn more about this update, view our H

How do I create/edit a custom permission group?

Published August 12th, 2024 by Grayson Stroup

Set Up a Custom Permission Group In Maptician, there are four default permission groups: Account Admin, Admin, General User, and Limited User. The permissions for these groups are fixed and cannot be changed. However, there are two ways to create a custom permission group:  Add a new permission group. Copy an existing group's permissions to create a

How does presence work?

Published August 12th, 2024 by Grayson Stroup

Maptician's Occupant Presence tracking displays and tracks actual space occupancy. Presence allows both live and historical data to be uploaded, tracked, displayed, and analyzed. Set Presence Tracking Navigate to the Occupants tab and select the subcategory Presence. Determine who you want to set the presence for. You have the option to click Select

v3.17.0 - March 19th, 2025

Published March 17th, 2025 by Grayson Stroup

Features Added Move Functionality in Finder View We have added "move" functionality in the Finder view, allowing users to quickly and easily change the resource(s) associated with a reservation. This can be done in two ways: Using the Move Option: Click the reservation in the Finder view, and then select the Move option in the popup. A new popup wil

How do I set restrictions on how far in the future or how long a reservation can be?

Published June 2nd, 2025 by Grayson Stroup

Resource restrictions can be placed on all resource types (Rooms, Seats, Parking, Assets, and Lockers) individually at the global level, and even on a per-location basis. These settings allow you to control how far in advance and for how long reservations can be made. If a location has a restriction set on any of its resource types, it will override

Avigilon (OpenPath) Video Reader with Visitor Management

Published June 23rd, 2025 by Grayson Stroup

Before You Begin Admin access to an Avigilon (previously known as OpenPath) account to update Video Reader devices and add rules. This article assumes that the Video Readers have already been added to your Avigilon environment and have set up correctly. Account Admin access to your Maptician environment. This only applies if you are configuring the

How do I configure IP ranges?

Published August 14th, 2024 by Grayson Stroup

Setting up IP ranges in Maptician is useful for companies that are just using the Maptician app (desktop and/or mobile app) to track a user's Presence status, but also for companies that are wanting to use Microsoft's Entra (Azure Active Directory), Brivo Access Control, or OpenPath Access Control for other IP-based Presence tracking. Wanting to set

How do I send a text message to a visitor?

Published July 2nd, 2025 by Grayson Stroup

Getting Started Have a visitor configured with a phone number. To accomplish this, add a phone number to the visitor when creating or editing a visit. Please ensure you have the correct permissions for Visitor Management . Messaging a Visitor In Maptician, navigate to Visitor Mgmt > Manage Visitors. Click on a visitor's name that has a phone numb

v3.18.0 - April 16th, 2025

Published April 11th, 2025 by Grayson Stroup

Features Added Seat Rotation and Label Placement The Map Editor now supports the ability to rotate individual seats and customize the placement of the seat's label. These enhancements provide more flexibility for fine-tuning the layout and appearance of your maps. To rotate a seat: Select the seat on the map. Navigate to the Display tab in the right

Avigilon (OpenPath) Setup Guide

Published August 27th, 2024 by Grayson Stroup

Note: OpenPath is now part of Avigilon. As a result, some references in this article may use either name depending on context or timing.   Getting Started Step 1: Log in to your Avigilon Portal Log in to your Avigilon admin portal at https://access.alta.avigilon.com/ Go to Config > Rules Step 2: Create and Configure Rule Create a new Rule and con

Brivo Technical Overview

Published August 23rd, 2024 by Grayson Stroup

Overview Maptician leverages Brivo’s external Application Management feature to access Brivo’s API, subscribing to access control system events. These events are relayed to Maptician via webhook, informing the Maptician system about users’ presence status and location details. Integration Requirements Brivo-provided API Key. Client ID and Client Sec

Print a map from the Map Editor

Published August 9th, 2024 by Grayson Stroup

This article walks through how to print a map within Map Editor. To print a map, follow these steps: Open the map within Map Editor. Click on the white space surrounding a map.  Note: The dynamic menu to the right should read "Map." Click on the Export tab. Click Print Map. Customize the print settings as needed. Click Print. In the Destination fiel

v3.28.0 - August 7th, 2025

Published August 6th, 2025 by Grayson Stroup

Features Added New! Ability to Draw "Sections" in Map Editor Users can now draw "Sections" within the Map Editor, allowing them to outline the leaseable areas on a floor plan. These sections function similarly to zones but offer more precise control. Once drawn, the sections can be individually added to leasing agreements, enabling leases to be conf

How do I update my system and personal settings?

Published August 9th, 2024 by Grayson Stroup

The settings menu is located within the Gear icon found in the upper right corner of the screen. Please note: Only Account Admins have access to update all of these settings. Below is an overview of the information that can be updated within the Settings menu. Dashboards When the Settings menu opens, it defaults to the Dashboard tab. This tab allows

Microsoft Entra (Azure) Calendar Sync

Published August 16th, 2024 by Grayson Stroup

Before you Start Before starting there are a few things you will need: Admin access to your Microsoft Entra ID (Azure) environment Account Admin access to your Maptician environment. This only applies if you are configuring the integration on your own without assistance from Maptician Getting Started Step 1: Create App registration In your organizat

How do I add a department?

Published August 12th, 2024 by Grayson Stroup

Add a Department Departments can be added in one of two ways:  Automatically through the auto-provisioning process Manually by an admin.  Note: If you have auto-provisioning set up, we recommend bringing departments over into Maptician via this method to ensure consistency.  If you have auto-provisioning enabled but decide to manually add or edit a

v3.25.0 - July 2nd, 2025

Published July 2nd, 2025 by Grayson Stroup

Features Added We are excited to announce a series of updates to Visitor Management designed to make managing your visitors smoother, faster, and more personalized. From a refreshed interface to new ways of communicating with visitors, these enhancements aim to improve your day-to-day experience while providing your guests with a seamless check-in a

Configure, Run, and Manage Visitor Management

Published September 26th, 2024 by Grayson Stroup

Example of Visitor Management Hardware Recommendations iPads Apple iPad 10.2" 7th 8th or 9th Generation ( Click for Model Reference Numbers ) 64GB recommended Apple iPad 10.9" 10th Generation 64GB recommended Stand for iPad 10.9” 10th Generation Heckler Portrait Stand for 10th Gen iPad 10.9" For 10th Generation iPad Model H759X-BG Universal Stand fo

Okta Automatic User Provisioning

Published August 23rd, 2024 by Grayson Stroup

Have you already created a Maptician app integration in Okta? Before beginning the process of setting up your Okta account to automatically provision users into Maptican, make sure you already completed the steps in the Okta Single Sign-on Setup Guide which walks you through the process of creating an app integration in Okta.   Getting Started Step

v3.26.0 - July 9th, 2025

Published July 8th, 2025 by Grayson Stroup

Features Added Group Restrictions for Resources and Delegation Permissions It is now possible to configure groups of users to be the only permitted users for any resource type, including rooms, seats, parking, assets, and lockers. Similar to how resources can be restricted to certain individuals or departments, groups can now be added using the Map

v2.19.4 - March 31st, 2023

Published August 21st, 2024 by Grayson Stroup

Maptician has released its Visitor Management module, allowing for simple Visitor Check-In, at or near reception, and with or without assistance. End users will be able to enter their information, host, and optionally, signature of a required document (i.e. – NDA or similar). Additionally, the host is notified by email and/or text message of their v

v3.15.0 - February 27th, 2025

Published February 25th, 2025 by Grayson Stroup

Features Added New Calendar View We are excited to announce a new way to view a resource's reservations. It is located in the Home section called Calendar. Similar to the existing Finder view, however, this view will show all reservations for a resource for a given week. Notification Lists by Resource Type Notification lists can now be configured to

Epiq Connect Setup Guide

Published July 14th, 2025 by Grayson Stroup

Before You Begin​ Before starting, there are a few things you will need:​ Epiq Connect account with Admin access​ Obtain the following credentials from Epiq Connect: Account System ID Client ID Client Secret Username Password API Base URL (optional) Account Admin access to your Maptician environment  Note: This only applies if you are configuring th

How do I create and use Map Links?

Published November 19th, 2024 by Grayson Stroup

You can use map links to connect Doors, Stairs, and Elevators effortlessly. This feature lets users quickly navigate between floors when viewing a map by selecting the POI and choosing the desired floor you want to navigate to within the same location. Adding Map Links to a Map Below are the steps to add Map Links to your maps using the Map Editor,

v3.29.0 - August 20th, 2025

Published August 20th, 2025 by Grayson Stroup

Features Added Updated Timestamps in Room Setup Worksheet Report The Room Setup Worksheet report in the desktop app has been updated to display start and end times according to each location’s local timezone. Bug Fixes Addressed an issue that caused occasional inconsistencies with presence entries in the S2 integration. Recurring reservations now co

v3.22.0 - May 21st, 2025

Published May 21st, 2025 by Grayson Stroup

Features Added Alphabetical Sorting in Add Locations and Finder Dropdowns Several dropdown lists in the Add Locations and Finder views are now sorted alphabetically, making it easier to quickly find and select the items you need. Bug Fixes The Brivo integration has been updated to ensure that if a user’s Brivo ID is updated, Maptician will now autom

How do I manage my automatic calendar notifications?

Published February 11th, 2025 by Grayson Stroup

Overview Automatic Calendar Emails allow users to receive email notifications when reservations are created, updated, or canceled. These emails help ensure that users stay informed about their seat and room reservations. If automatic emails are disabled, users will not receive calendar notifications therefore their reservations will not be automatic

How do I activate and deactivate a map?

Published August 19th, 2024 by Grayson Stroup

Open the desired map in Map Editor. Click the Activate Map button. Save and close the map. Once the map is activated, you will see a green dot (as opposed to red) before opening the floor in Map Editor. Once a map is activated, it is visible to end users on the Home page, if permissions allow. If you would no longer like a map to be visible on the H

Microsoft Teams Service Account

Published August 22nd, 2024 by Grayson Stroup

Before you Start Please reach out to your Maptician technical contact before trying to configure your environment to use the Teams Service Account functionality. You will also need access to your Microsoft Entra ID (Azure) environment that allows you the ability to add users and assign licenses. You must have already completed the Microsoft Entra Ca

v3.30.0 - September 3rd, 2025

Published September 2nd, 2025 by Grayson Stroup

Features Added Service Request Lists and “My Tasks” We have introduced a set of new features that make managing service requests more flexible and powerful! With the new and improved Service Request Lists (formerly known as Notification Lists ), organizations can now organize categories of service needs, making it easier to assign and track related

How do I manage my leases?

Published August 12th, 2024 by Grayson Stroup

The Leases tab enables organizations to add and manage leases for their existing office locations and even floors if desired. This tab provides valuable information like which locations have leases, how much time is left on the lease, the monthly cost of the lease, and the cost broken down by square foot.  Add a New Lease To add a new lease, follow

Basic navigation & shortcuts of the Map Editor

Published August 19th, 2024 by Grayson Stroup

Open a Map Navigate to the Map Editor tab. Select Load Map. Select the location and map you wish to open. Click Load. Map Editor Basics - Opening a Map in Map Editor   New, Open, Save, and Close In the top right corner, the following four options are available: New – Create a new map.  Open – Load an existing map.  Save – Save changes. Note: As you

What is a pre-authenticated signage link for Maptician Signage?

Published August 30th, 2024 by Grayson Stroup

Overview A pre-authentication link is a URL that, when accessed from a web browser, will take you directly to the Maptician signage that you are trying to set up. The examples below are illustrated using Meeting Room Signage, but can be applied to all other Maptician signage. Not seeing a “Login URL”? If there's no link in the room's "Login URL" col

v3.12.0 - February 5th, 2025

Published January 31st, 2025 by Grayson Stroup

Features Added Set Default Map for Dashboard Widgets One of our most requested features is here! Users can now set a default map for their dashboard widgets, ensuring a more personalized and efficient experience every time they log in. Larger Reservation Calendar Form We have widened the reservation form across all resources in the Reservation Calen

What is the difference between deleting and deactivating an occupant?

Published August 14th, 2024 by Grayson Stroup

Deletion is the permanent removal of an occupant and all of their historical data from the system. Prior to deleting an occupant's record, consider whether you need a historical record of when the occupant was present in the office. If the answer is yes, deactivation is a better option. Deactivating an occupant in Maptician results in the following:

iPad Devices Using Signage

Published June 3rd, 2025 by Grayson Stroup

This article provides detailed instructions on setting up and configuring Meeting Room and Seat signage on an iPad device, to streamline setting up your devices for Maptician signage. Whether you're implementing room/seat signage for a small office or a larger organization, we cover the hardware requirements, installation steps, and configuration ti

How do I add additional users to receive visitor check-in notification emails?

Published December 10th, 2024 by Grayson Stroup

Want more people to be notified when visitors check in, besides just the host? Follow the instructions below to set it up: Navigate to Visitor Management > Visitor Signage. Select the Visitor Signage item where you want to configure the additional users. Click on the Visitor Signage Control button. Then click on Signage Options. You can add Mapti

How do I add widgets and customize my Organization tab?

Published August 12th, 2024 by Grayson Stroup

Add/Remove Widgets To add, remove, and customize widgets, follow these steps: Click the gear icon in the upper right corner of the screen to open the Settings menu. Home Dashboard settings are the default view to open. Click the subcategory, "Organization Dashboard", to jump down to the designated organization widgets. To add a widget, click on the

How do I add a seat to the map?

Published August 19th, 2024 by Grayson Stroup

The steps for adding and configuring seats in the Map Editor tool can also be followed for parking spaces, lockers, and assets as well.   Add a Seat to the Map: Option 1   Navigate to the Map Editor tab. Select the location and map to open. Click Load.  In the menu to the right, locate the Objects tab. Click on the Data tab. Click Seat. Click anywhe

Where do I set my Visitor Management permissions?

Published August 9th, 2024 by Grayson Stroup

Within Maptician, you have the ability to specify which permission groups can view visitors, pre-register visitors, or have full access to Visitor Management. Below are the six different options. To set these permissions, go to Occupants > Permission Groups > Visitor Management dropdown. Once the desired options are selected for a permission g

v3.10.0 - January 8th, 2025

Published January 8th, 2025 by Grayson Stroup

Features Added Set Default Teams/Zoom Meeting Options Account Admins can now establish default settings for Microsoft Teams and Zoom meetings within their environment. This allows organizations to pre-configure meeting options such as who can present, record, or share their screen. By doing so, meetings are automatically aligned with organizational

v3.7.0 - December 4th, 2024

Published December 4th, 2024 by Grayson Stroup

Features Added Room Activity Status Report We have introduced a new report and functionality called Room Activity Status. This functionality allows users with access to this report the ability to set and log a specific status for a room reservation. When viewing the report, you can filter to find the exact room reservation you want to edit and updat

Meeting Room Signage

Published August 16th, 2024 by Grayson Stroup

Example of Meeting Room Signage Software Requirements Web Browser Chrome: version 80 or newer Firefox: version 78 or newer Edge: version 80 or newer Safari: version 13.1 or newer Operating Systems iPadOS: version 15 or newer Android: version 9 or newer macOS: version Catalina or newer Windows: version 7 or newer Configuring Room Signage Before enabl

v3.23.0 - June 4th, 2025

Published June 2nd, 2025 by Grayson Stroup

Features Added Seat Signage Introducing Seat Signage, which brings the same functionality as Meeting Room Signage to individual seats. This allows organizations to display real-time data for their reservable seats, improving visibility and coordination in flexible seating environments. Setup Article Link: Maptician Seat Signage Reservation Restricti

v3.0.0 - September 12th, 2024

Published September 11th, 2024 by Grayson Stroup

As organizations adapt their booking systems, Maptician is committed to listening closely to customer feedback and delivering solutions that align with your evolving needs. Today we are excited to release an improved Microsoft External Calendar Sync. The Microsoft Calendar Sync enhancements include a "sync all" button for resource calendars and two

How do I add a room name, type, or department?

Published August 19th, 2024 by Grayson Stroup

Add Room Name Navigate to the Map Editor tab. Click Load Map. Select the location and map. Click Load.  Click on the desired room. In the menu to the right, click on the Room Name textbox. Enter the desired room name. Need a visual walkthrough? Watch this video guide: Map Editor Basics - Change Room Name   Add Room Type Applying room types is an eff

How do I manage rooms?

Published August 12th, 2024 by Grayson Stroup

Rooms on a map include spaces like conference rooms, break rooms, mothers' rooms, and more. You can add information about these rooms so that employees visiting the office know what features the room offers. Add Room Information To add room information, follow the steps below: Navigate to the Locations tab. In the top menu, click Manage Rooms. Selec

v2.29.0 - May 1st, 2024

Published August 21st, 2024 by Grayson Stroup

Direct Seat and Room Links You asked - we listened! You now have the ability to directly link URLs to maps, rooms, and/or seats within Maptician. Conveniently access these links within the Locations tab. Check out the short video below to see how! Your browser does not support HTML5 video. Pro Tip: Put these links on your intranet for quick and easy

How do I view empty seats on a map?

Published August 19th, 2024 by Grayson Stroup

How to view empty seats on a map Navigate to the Assignments tab. Select the location and map to load.  In the menu to the right, click the Show Empty button.  Note: All unassigned seats are highlighted in blue.

How do I create a bulletin post?

Published August 12th, 2024 by Grayson Stroup

About Bulletins Bulletins are announcements that can be added to Maptician to share important information with your employees. They can be set to be viewable by the entire organization or limited to a specific office or department. Bulletins can be categorized as any of the following: Announcement Event New Hire Holiday Meeting Training Transfer/Rel

Okta Single Sign-on Setup

Published August 23rd, 2024 by Grayson Stroup

Getting Started Step 1: Sign into Your Okta Account Step 2: Create the Maptician Application in Okta Navigate to Applications and click the Create App Integration button. Step 3: Select SAML 2.0 for the Integration Select SAML 2.0 and click Next. Step 4: Enter the Maptician Application Name For the App name, enter "Maptician" and click Next. Step 5:

How do I use the Seat Directory?

Published August 14th, 2024 by Grayson Stroup

The Seat Directory tab is a subcategory within the Directory tab. Within this tab, you can search for any seat, find which seats are reserved, the seat type, and pull up the reservation calendar. Same as most data sets within Maptician, you can export and filter this data. If you click on the seat link, it takes you directly to where the seat is loc

Video: Map Editor Basics

Published August 19th, 2024 by Grayson Stroup

Welcome to our comprehensive demo video on map management and customization. In this guide, we'll walk you through essential topics to help you master the map editor. The video covers the following key areas: Map Management: Learn how to effectively manage your maps, from creation to organization. Map Editor Navigation: Get familiar with the editor'

How do I route and track a parcel? (Mobile)

Published August 14th, 2024 by Grayson Stroup

Note: SMS notifications are only available for clients within the United States and Canada. From the hamburger menu on the top right of the home web interface, select Parcel Management. Select the button Record New Parcel. Select the Select Parcel Recipient dropdown menu to select the parcel's intended recipient. Type in the sender in the Sender Nam

v2.21.1 - October 31st, 2023

Published August 21st, 2024 by Grayson Stroup

We are excited to present our newest release, v2.21.1, which includes several new features that we are sure our users will enjoy. Among these is the highly anticipated Room Finder function, which has been integrated into the main dashboard view. In addition, Service users can now access a new report that displays all the services required for a give

Room Agenda Signage

Published September 27th, 2024 by Grayson Stroup

Room Agenda Signage is useful for displaying the current and future status of all reservable rooms on a floor. This article will guide you through setting up a map in your Maptician Environment to use this feature and show you the various ways you can configure its appearance. Examples of Room Agenda Signage Light Mode Dark Mode Software Recommendat

How can I duplicate an existing reservation?

Published October 1st, 2024 by Grayson Stroup

Overview Currently, the only way to duplicate or copy an existing reservation's information in Maptician is through the Finder view. Here's how you can do it: Open the Finder view and locate the reservation you want to make a copy of. Click on the reservation to bring up a popup displaying its details along with options such as Edit, Copy, and Delet

How do I configure my global and user Presence settings?

Published May 7th, 2025 by Grayson Stroup

Before You Start Ensure that your IP ranges are correctly configured with the appropriate locations and that Presence is enabled for these IP ranges.   Global Presence Settings in Maptician To find your environment's Presence settings, click the gear icon at the top of the screen and select the Presence option from the left side of the popup. Below

v2.20.14 - September 10th, 2023

Published August 21st, 2024 by Grayson Stroup

Introducing our highly anticipated and latest release - 2.20.14! We have made significant improvements to Conference Room Management, Teams Integration, enhanced Presence detection, as well as other enhancements that will greatly enhance your experience. We have included a list of the key additions, along with screenshots that demonstrate the new fu

How do I assign a seat to an employee?

Published August 19th, 2024 by Grayson Stroup

Seat assignments are used for employees who are in the office full time, typically on a Monday through Friday basis. These seats are assigned to one employee only and do not require a seat reservation.  To assign a seat to an employee, follow the steps outlined below:  In the main menu, navigate to the Assignments tab. Click Load Map. Select the des

v2.31.0 - May 30th, 2024

Published August 21st, 2024 by Grayson Stroup

New Icon in Navigation Panel Introducing a new icon to your navigation bar! Look for the icon below, which provides a direct link to our Admin User Training site . Notification Suppressions We have implemented a configurable option to reduce reservation service notifications. Account Admin can find this new configuration in the settings panel > E

How do I add furniture or edit existing furniture on my maps?

Published August 19th, 2024 by Grayson Stroup

Add New Furniture Navigate to the Map Editor tab. Click Load Map. Select the location and map to open. Click Load. In the menu to the right, navigate to the Objects tab.  Click on the Furniture tab.  Click on the piece of furniture you wish to add. For example: Chair, desk, etc. Using your mouse, navigate to the space on the map where the furniture

v2.23.0 - January 1st, 2024

Published August 21st, 2024 by Grayson Stroup

To kick off the New Year, we are introducing exciting new features to Maptician! Our Visitor Management system has been upgraded to allow for greater control and organization of visits. With the ability to schedule visits in advance and select specific invitees, managing visitors has never been easier. Guests who are invited will receive a personali

v2.17.2 - December 4th, 2022

Published August 21st, 2024 by Grayson Stroup

Maptician is excited to release another Reservation-based enhancement. Our latest release, 2.17.2, gives users the ability to add additional Attendees to Room Reservations. Please see below, the steps that are required to add multiple Attendees. As always, if you have questions, please contact your Maptician Implementation or Success Manager. The De

v2.30.0 - May 15th, 2024

Published August 21st, 2024 by Grayson Stroup

Parking Reports Are Here! Parking spots are a hot commodity for some of our customers and we help by providing parking maps. We have come out with THREE new parking reports. Parking Assignment Log - Shows parking assignment history for all the current occupants within a specific, or all locations. Parking List - Shows all parking spaces within the o

How do I view and open maps?

Published August 19th, 2024 by Grayson Stroup

Open a Map in Map Viewer Several map-based widgets can be added to either your Home or Organization dashboard. This view enables you or your employees to make seat reservations or see where other employees are sitting on a given date and time.  Navigate to the Home or Organization tab. In the top right corner, click on the Settings icon.  Click into

Reporting Overview

Published August 14th, 2024 by Grayson Stroup

To help search for what you're looking for, please refer to our How do I search reports? article. With so many different reports, you can customize some of the reports by pulling data for specific locations for custom time ranges. For any ranges that have a department, location, or time range option, click on the dropdown to select your desired rang

v3.20.0 - May 7th, 2025

Published May 6th, 2025 by Grayson Stroup

Features Added Groups Now Available Looking for a simpler way to organize your users for permission management? With Groups, your organization can now group individual users, departments, external members, or users by their title into a single group specifically for configuring permission groups. Additionally, groups can be nested, allowing for more

How do I print a map from the Home page?

Published August 9th, 2024 by Grayson Stroup

There are multiple ways to print a map within Maptician. You can print a physical copy or download a PDF version. The instructions below focus on how to print a map from the home page. Click into any widget that displays a map on the home tab. Ex: Seat Status or Scheduled Occupants widget. Within the widget, click on the print icon on the right side

How do I search for occupants within the Assignments tab?

Published August 19th, 2024 by Grayson Stroup

Searching for Occupants When assigning seats, you may need to search for an occupant to whom the seat should be assigned. To do this, follow the steps below: From the main menu, navigate to the Assignments tab. Click Load Map. Select the location and map you wish to open. In the menu to the right, click on the Occupants tab. Search by the occupant's

How do I manage parking maps and add parking spaces?

Published August 19th, 2024 by Grayson Stroup

Designate a Parking Map Parking maps are typically labeled as such during the map creation process. However, if you need to relabel an existing map, follow the steps below: Navigate to the Map Editor tab. Click Load Map. Select the location and map. Click Load to open. Click on the white space surrounding the map canvas (make sure no other objects a

Video: Maptician Finder

Published August 7th, 2024 by Grayson Stroup

This video provides a step-by-step guide on how to reserve a room using our online reservation system. Whether you are a first-time user or need a refresher, this tutorial will walk you through the entire process, from selecting a room and checking availability to finalizing your booking.  By the end of the video, you'll have a clear understanding o

v2.37.0 - August 21st, 2024

Published August 21st, 2024 by Grayson Stroup

At Maptician, we are dedicated to our mission of actively listening and responding to customer feedback, particularly during this time of organizations transitioning and streamlining their booking processes. With that, we are thrilled to debut our newest view - My Reservations! A one-stop shop, users can now view all resource reservations they make

v3.5.0 - November 13th, 2024

Published November 13th, 2024 by Grayson Stroup

Configure Notification Lists by floor Previously notification lists could only be configured for an entire location, but now they can be configured by individual floors within a location. This will work for new and pre-existing notification lists! Want to know more about Notification lists and how they are used for service notifications? Visit our H

How does the Scenario tool work?

Published August 12th, 2024 by Grayson Stroup

What is a Scenario? The Maptician Scenario tool allows you to create “sand-boxed” versions of your office in order to experiment with different layouts, seat assignments, or even architecture.​ Changes you make to the scenario do not affect the original map unless the scenario is activated. Create a Scenario Follow the instructions below to create a

How do I setup and configure Buffer Times?

Published August 14th, 2024 by Grayson Stroup

Enabling Buffer Times Account Admin now have the ability to enable and disable buffer times, as well as set default buffer times within Settings > Reservations > Buffer Time. To turn on buffer times, select "Activate Buffer Times". From there, you have the ability to input any default buffer times. Default Configurations of Buffer Times If you

How to add and view Room Features

Published August 19th, 2024 by Grayson Stroup

Add Room Features Select the map for which you'd like to add Room Features and open it within the Map Editor. From the map, click on the room for which you'd like to add Room Features. Within the Dynamic Tab, select the Room Features button within the Info Tab, directly below Capacity. From the Room Options menu, select items available in the select

v3.13.0 - February 12th, 2025

Published February 12th, 2025 by Grayson Stroup

Features Added Created Email Suppression for Synced Resources Maptician now allows environments to suppress calendar invitations for room and seat reservations, even when using External Calendar Sync. This feature provides greater control over which invitations are sent, helping to reduce unwanted emails and calendar event notifications. For details

v2.32.0 - June 12th, 2024

Published August 21st, 2024 by Grayson Stroup

Service Notifications Update In our last release on May 30, 2024, we released a new functionality to automatically add Service Notifications to users' calendars. Based on client feedback, this feature was reverted back to its original functionality. Service Notifications are no longer automatically added to the Outlook calendar, but the iCalendar fi

v2.35.0 - July 24th, 2024

Published August 21st, 2024 by Grayson Stroup

Maptician remains committed to our mission of valuing and acting upon customer feedback, especially as numerous organizations transition to and consolidate their booking tools. We are thrilled to unveil a new feature enabling users to seamlessly incorporate Conference Room Service needs for multi-location bookings through a single interface. This up

Will a forwarded event in Outlook automatically add a location/attendee?

Published September 27th, 2024 by Grayson Stroup

Even with a proper Microsoft Calendar Sync configuration, forwarding a calendar invite to another attendee or location won't automatically add them to the reservation in Outlook or Maptician. This is a limitation within Outlook's application. To add an attendee or location to an existing reservation, you can: Have the event organizer manually add th

What are seat usage types, and how do I add them?

Published August 19th, 2024 by Grayson Stroup

When adding seats to your map, understanding different seat usage types is essential. This guide provides an overview of various seat usage types - Assignable, Reservable, Flex, Closed, and Open - each tailored to meet specific needs within your organization. Whether assigning seats to individual employees, creating flexible workspaces, or ensuring

How do I hide or lock map layers?

Published August 19th, 2024 by Grayson Stroup

Within Maptician, different types of objects fall within different layers. For example, all seats are considered one layer, while architecture (walls, doors, etc.) is considered another layer. Within Map Editor, you can hide or lock different layers on the map to make map editing easier. For example, if you need to make edits to seats, it may be ben

Video: Settings Overview

Published August 9th, 2024 by Grayson Stroup

The gear (cog) icon in the top right corner of your environment is where you manage your dashboards, set your preferences for your automated calendar emails, and manage your environment's global permissions. Your browser does not support HTML5 video.  

How do I make a delegated reservation?

Published August 9th, 2024 by Grayson Stroup

From a map widget on your Maptician home screen, touch or click on the floor plan. Wherever the interaction takes place is where the floor plan will load and zoom. Once the floor plan is zoomed to the desired location and a seat is selected, select the Reservation Calendar. When a seat is selected, it will turn blue, indicating the selection.   When

Microsoft Profile Image Sync

Published August 19th, 2024 by Grayson Stroup

Before you Start Before starting there are a few things you will need:​ Admin access to your Microsoft Entra ID (Azure) environment.​ Account Admin access to your Maptician environment.  This only applies if you are configuring the integration on your own without assistance from Maptician.​ Already have your Microsoft Graph API Configured? If you al

What are the default Permission Groups?

Published August 14th, 2024 by Grayson Stroup

Account Admin Account Admin is the highest-level user. Users with this access can perform all system functionality, including updating system-wide settings. Since this user has access to make system-wide changes, it is best to keep this permission limited to only one or two high-level, admin users at your organization.  Admin An Admin user has simil

How do I create and assign a flex schedule?

Published August 12th, 2024 by Grayson Stroup

Flex schedules are used to assign multiple employees to one seat on a set schedule. For example, Employee A is assigned to Seat 100 every Monday, Wednesday, and Friday. Employee B is assigned to the same seat every Tuesday and Thursday. There are three parts to creating and assigning a flex schedule:  Creating the flex schedule Adding the schedule t

How do I unlock a Map?

Published August 19th, 2024 by Grayson Stroup

Once you are finished editing a map in either the Assignments or Map Editor tabs, it is highly recommended that you click the Close button in the upper right corner. If you forget to close out of the map and exit Maptician, the map will remain locked, and other users cannot access it. However, you can unlock maps that were previously locked by eithe

Microsoft Automatic User Provisioning

Published August 23rd, 2024 by Grayson Stroup

Before you Start Before starting there are a few things you will need:​ Admin access to your Microsoft Entra ID (Azure) environment.​ Account Admin access to your Maptician environment.  This only applies if you are configuring the integration on your own without assistance from Maptician.​ For provisioning you will need a Secret Token. This will be

How do I add a room to my map?

Published August 19th, 2024 by Grayson Stroup

In Maptician, rooms are added to designate areas such as personal offices, conference rooms, break rooms, and more.  Add a New Room Navigate to the Map Editor tab.  Click Load Map. Select the location and map you wish to open. In the menu to the right, navigate to the Objects tab.   Click on the Areas tab.  Click Draw Room or Room Box. Choosing the

How do I create and manage my Groups?

Published May 6th, 2025 by Grayson Stroup

Getting Started To create and edit Groups within your organization, occupants configured in a custom permission group must have the Group members can manage groups option enabled in the Organization Menu section. By default, all admin users have this ability enabled. Create a New Group In the Organization tab, navigate to the Groups section at the t

How do I update my profile settings?

Published August 9th, 2024 by Grayson Stroup

To update your occupant profile, click on your image or image icon towards the top left of the screen. A drop-down menu containing the following options appears: Profile, Profile Image, Social, and Account. Detailed descriptions of what data each section contains are listed below. Profile The Profile tab has two subcategories: User Profile and Organ

How do I use the Multi-Assign function?

Published August 19th, 2024 by Grayson Stroup

Before assigning a second or third seat to an employee, first assign the employee to their first seat like normal: How do I assign a seat to an employee? Multi-Assign an occupant Select the Assignments tab. Load the map to which you'd like to assign the additional seat. Select the Multi-Assign button so it is highlighted blue. In the upper right cor

Video: Your Maptician Dashboard

Published August 7th, 2024 by Grayson Stroup

Welcome to our Dashboard Training Video. In this tutorial, we will guide you through the various features and functionalities of our comprehensive dashboard. You will learn how to navigate the interface, customize your view, and leverage powerful tools to analyze data effectively.  By the end of this video, you will be equipped with the knowledge to

How do I unlock a map?

Published August 12th, 2024 by Grayson Stroup

When editing maps within either the Assignments or Map Editor tabs, users must remember to save changes and close out of the map once they are finished. However, there may be times when maps remain locked if this action is not performed.  You have the ability to see who has a map locked, when it was last accessed by that user, and to unlock the map

What is the purpose of a scenario, and how do I create one?

Published August 19th, 2024 by Grayson Stroup

A scenario is an exact copy of an existing map. Once the scenario is created, you can further edit it and use scenario comparison tools to determine how it compares to your original map. Scenarios are not live maps, and they cannot be viewed by end users. Note: If you choose to implement a scenario, it overrides the original map from which it was cr

v3.19.0 - April 30th, 2025

Published April 30th, 2025 by Grayson Stroup

Features Added SIGNAGE OPTIONS HAVE MOVED Wondering where your favorite sections like Meeting Room Signage, Lobby Signage, Room Agenda, and Embrava Signage have gone? They have been moved from the Facility Management tab to the IT & Cloud tab. Concerned about how this might impact your permission settings? No need to panic - we have got it cover

How do I find measurements of a room?

Published August 19th, 2024 by Grayson Stroup

Open Map Editor. Click on the desired room. Under the "Area" tab, you will find the overall square footage of the room. Under the "Perimeter" tab, you will find the overall perimeter listed. If you click "On Select" across from labels, you will see the breakdown of the room's dimensions every time you select that room. Repeat steps 2 - 4 for each of

How do I add the Maptician web app to my phone?

Published August 14th, 2024 by Grayson Stroup

Maptician does offer a downloadable application that can be found in your device's app store: Apple iOS Open Safari (not Google or Chrome apps) and go to your company's Maptician site: https://{comapnysubdomain}.maptician.com Select the Share/Menu button at the bottom of the browser page. Locate and select the Add to Home Screen option. Confirm the

How to add and view Seat Features

Published August 19th, 2024 by Grayson Stroup

Add Seat Features Navigate to Map Editor and open the map for which you'd like to add Seat Features. From the map, click on the seat for which you'd like to add Seat Features. Within the Dynamic Tab, select the Seat Features button within the Info Tab, directly below Seat Usage. From the Seat Options menu, select items available in the selected room

Microsoft Teams Meetings

Published August 19th, 2024 by Grayson Stroup

Before You Begin Before starting, there are a few things you will need:​ Admin access to your Microsoft Entra ID (Azure) environment.​ Account Admin access to your Maptician environment.  This only applies if you are configuring the integration on your own without assistance from Maptician.​ IMPORTANT! - Non-admin user Permission Groups require the

v3.11.0 - January 28th, 2025

Published January 23rd, 2025 by Grayson Stroup

Feature Added Ability to Create Service Templates for Reservations Users can now create reservation service templates to save time by avoiding the need to repeatedly enter the same service data. This feature streamlines the process and ensures consistency across reservations. If your organization frequently reserves conference rooms or office servic

Embrava Desk Sign Guide

Published August 27th, 2024 by Grayson Stroup

Looking for an Embrava Desk Sign General Overview? This Embrava Overview document provides an overview of the Embrava Desk Sign, highlighting its benefits in flexible workspaces and showcases examples of the device in use with its customizable functionality.   Before you Start Before starting, make sure you have an Embrava account and to prevent any

v2.34.0 - July 10th, 2024

Published August 21st, 2024 by Grayson Stroup

Attendees List Included in Room Reservation List The Room Reservation List report now contains a column that will display the number of attendees for that reservation. Canceled Reservation Email Updated All canceled reservation emails will now begin their subject lines with "Canceled:" to clearly indicate the reservation has been canceled. Preferred

API Documentation Overview

Published August 14th, 2024 by Grayson Stroup

Are you needing your Maptician API authentication token? Please reach out to your Maptician technical contact for further assistance. Welcome to Maptician's API Documentation Overview! This article serves as a starting point for understanding our API, which allows developers to seamlessly integrate with our platform and leverage its capabilities. Wh

v2.25.0 - February 4th, 2024

Published August 21st, 2024 by Grayson Stroup

Maptician's Finder Feature is a modern and innovative approach to the traditional Room Finder, driven by positive feedback from clients. Instead of being limited to just finding available rooms, users can now search for all Maptician resources such as Seats, Parking, Assets, and Lockers with ease. The Finder Feature was designed with user convenienc

How do I print a badge for my visitors?

Published July 2nd, 2025 by Grayson Stroup

Configure Badge Print Settings Accessing Badge Print Settings In Maptician, navigate to Locations > Manage Locations. Click on the location you want to edit, then click the Edit button. Go to the Badge Print Settings section. Understanding Badge Print Settings Print Preview: Displays how the badge will be printed based on the settings configured

How can I upload my company's logo?

Published January 2nd, 2025 by Grayson Stroup

Before You Begin​ You must have Account Admin access to your Maptician environment. Getting Started To upload a logo to your Maptician application, you will want to navigate to Settings > Organization > Logo. From there, you will select the UPLOAD IMAGE button and select the image from your device. After you have uploaded your image, you will

How do I add service data to a reservation?

Published April 15th, 2025 by Grayson Stroup

If you are missing the service tab in the reservation calendar form check out or article on how to setup a notification list to make sure the notification list is configured correctly.   Troubleshooting Service Notifications If you have created a reservation with a service enabled, but the intended party is not receiving the service notification, pl

How do I use the Swap Seats function?

Published August 19th, 2024 by Grayson Stroup

The swap seats functionality is found within the Assignments tab. If you have two occupants whose seats you need to swap with one another, this functionality provides a quick and easy way to accomplish this. To swap seats, follow the instructions below: From the main menu, navigate to the Assignments tab. Click Load Map. Select the location and map

v3.9.0 - January 2nd, 2025

Published January 2nd, 2025 by Grayson Stroup

Features Added Company Logo Uploader Account Admins can now upload their company's logo to be used throughout the application. This logo will be displayed in the following areas: User login screen Room Agenda login Lobby Signage login Meeting Room Signage login and application Visitor Signage login and application The Map Editor logo POI Looking for

How do I search reports?

Published August 14th, 2024 by Grayson Stroup

In the upper left-hand corner, you can search for keywords. There are also multiple ways to sort the reports in the upper right-hand corner. For example, you can filter reports based on capacity, presence, reservations, visitors, etc. Click to highlight the designated blue button, and all the reports associated with that category will pull up. You c

v2.22.1 - December 12th, 2023

Published August 21st, 2024 by Grayson Stroup

As we approach the end of the year, Maptician has yet again come out with a new release. Among the features of this release are an on-premises calendar synchronization and additional reports to gain a deeper understanding of Access Logs and Seat Usage. Should you encounter any issues or have questions, our support team is available at support@maptic

Mobile App Guide

Published August 6th, 2024 by Grayson Stroup

This article provides a comprehensive walkthrough of our mobile application, demonstrating its key features and user interface. You’ll learn how to navigate through the app, access different functionalities, and make the most out of its various tools. Whether you're a new user or looking to deepen your understanding, this video serves as a helpful g

Can I have a link that ties to a specific seat or room in Maptician?

Published August 12th, 2024 by Grayson Stroup

Direct links to a map, room, and seat can be useful, especially if you want to add Maptician floor plans to your company's intranet. Users will still need to have an account in Maptician to view the maps. Navigate to the Locations tab and select your desired area: Manage Maps, Manage Rooms, or Manage Seats. Click the Show/Hide Columns icon and selec

How do I add room images on a mobile device?

Published August 14th, 2024 by Grayson Stroup

Note! The steps listed below in this article will need to be accomplished by all users who have permissions within their Maptician account to edit rooms and want the ability to upload room images via the mobile application.   Navigate to the mobile app from your phone or tablet device. Select the hamburger menu in the top-right corner to navigate to

How do I disable login for an Occupant?

Published August 12th, 2024 by Grayson Stroup

How to disable login for an occupant Navigate to the Occupants tab. Select the Occupant for whom you desire to disable login. The box on the far-left column will turn blue when selected. Select the Occupant Management button at the top of the page. Select the  Disable Logins option from the dropdown menu. The red "X" (disabled) or green check mark (

Microsoft SSO & Provisioning Troubleshooting

Published December 19th, 2024 by Grayson Stroup

To ensure seamless logins for users leveraging their Microsoft User Principal Name (UPN) in Maptician, it is necessary to adjust the Single Sign-On settings within Microsoft Entra ID (Azure). This adjustment ensures that the Maptician application validates users against their UPN rather than their Azure email, which might not be available for all us

How do I add a Section to be used for a lease?

Published August 5th, 2025 by Grayson Stroup

Drawing a Section on a Floor Plan Drawing a Section on your floor plan allows you to outline specific, leaseable areas using the Map Editor. Sections give you the flexibility to manage leases on a more granular level, so you can easily specify whether a lease applies to an entire location or just a single floor. This feature is perfect for configuri

Seat Reservation

Published August 6th, 2024 by Grayson Stroup

How do I manage my company's tasks?

Published August 19th, 2025 by Grayson Stroup

Managing Company Tasks The Manage Tasks page allows users with the appropriate permissions to view and manage all service requests and tasks across the organization. Unlike the Home > My Tasks page, which only displays tasks assigned to members of a specific Service Request List, this screen provides a centralized view of every task generated fro

How do I create a delegated reserver on behalf of a single occupant?

Published August 12th, 2024 by Grayson Stroup

Go to the Occupants tab. Click on the occupant's name that you would like to edit. Click on the Reservations tab. Click into the input fields based on the privileges you want this user to have delegate permissions for: Can reserve for these Occupants = Individually chosen occupants can have reservations created for them by this user. Can reserve for

How do I transfer or restore upcoming reservations for a user?

Published August 27th, 2025 by Grayson Stroup

The Manage Reservations page allows Account Admins and Admins to view, transfer, or restore reservations for users within the organization. This tool is especially helpful when a user is made inactive, as any future reservations owned by that user are automatically canceled. From this page, those reservations can be transferred to another user or re