Example of Visitor Management

Hardware Recommendations

iPads

• Apple iPad 10.2"
  • 7th 8th or 9th Generation (Click for Model Reference Numbers)
  • 64GB recommended
• Apple iPad 10.9"
  • 10th Generation
  • 64GB recommended

Stand for iPad 10.9” 10th Generation

• Heckler Portrait Stand for 10th Gen iPad 10.9"
  • For 10th Generation iPad
  • Model H759X-BG

Universal Stand for iPad

• @Rest - Universal Tablet Stand
  • Model H234-BG

PoE Adapters (requires network switch with PoE ports) *optional & not required

• Redpark Gigabit + PoE Adapter for iPad
  • For iPads with Lightning port (10.2” 7th 8th 9th Gen)
  • Model L6-NETPOE  
  • Purchase direct from Redpark (separate USB Micro B cable required)
  • Purchase from Heckler (includes USB Micro Cable)  
• PoE to USB-C Power and Data Adapter
  • For iPads with USB-C port (10.9” 10th Gen)
  • Model AF-USBC-PD / T519
  • Specifications & Configuration

USB-C Gigabit Power Adapter (Non-PoE) *optional & not required

• Redpark USB-C Gigabit + Power Adapter for iPad
  • For iPads with USB-C port (10.9” 10th Gen)
  • Model C6-NETUSBC
  • Purchase direct from Redpark

Add Visitor Signage to a Map

1. In Map Editor open the map you want to add Visitor Signage to.
   1. Note: The map must be live for Visitor Signage to run.
2. On the right-hand side of the page, go to the Objects tab > Data > Signage.
3. Click on the Visitor Signage button and then click where you would like to place the Visitor Signage icon on the map.
4. Click Save and Close the map.

Running Visitor Signage

Select the Visitor Mgmt tab from the left-hand navigation bar and click on the VISITOR SIGNAGE tab located at the top of the screen.  This will display the Manage Visitor Signage page.

Permissions required to view this page are either Admin/Account Admin or users with “Facility Management” menu enabled and either “Group members have full access to all Facility Management features and content” or “Group members can manage Visitor Signage”.

On the Manage Visitor Signage page you will find the Login URL and User Name.

• Login URL: Clicking this URL will automatically launch Visitor Signage in a new browser tab and automatically sign the device right in (this is a pre-authenticated URL so no entry of a User Name or Password is required).
• User Name: This can be changed and a password can be created by clicking on the Visitor Signage Controls option at the top of the screen.  Creating a password is only necessary when logging directly into Visitor Management using the following URL format: https://yourcompanysubdomain.maptician.com/visitor-signage/

Managing Visitor Signage

The Manage Visitor Signage page is for controlling and managing your Visitor Signage.  Below are the various functions and features of this page.

• Name: This is the name of the Visitor Signage. This is configured in Map Editor.
• Office: This is the city and state of the location the map is in.
• Location: This is the floor and suite of the map.
• Login URL: This is a pre-authenticated URL and does not require entry of a User Name or Password. The URL can be changed by using the “New Login URL” control which is listed under the Visitor Signage Controls menu.
• Version Running: This is the Maptician Visitor Signage version that the device is currently running. The version can also be found under the System Menu of the application as shown in the example below:

• Last Status: This is the last time the Visitor Signage was online and syncing with Maptician.
• IP Address: This is the network address of the device that Visitor Signage is running on.
• User Agent: This displays the operating system information of the device that Visitor Signage is running on.

Visitor Signage Controls

• REFRESH DEVICE: Resets the application and clears the current session (does not log the signage off).
• RESET DEVICE: Resets the current view back to the initial state.
• UPDATE VERSION: Refreshes the application page and loads the most recent application version that is available.
• NEW LOGIN URL: Automatically creates a new Login URL.
• SIGNAGE OPTIONS: Configure additional recipients for the notification that is sent when a visitor checks in.
  • Find out more here: How do I add additional users to receive visitor check-in notification emails?
• SET USER NAME: Creates or updates the selected device’s user name. This is used for password-based device access (user name is case sensitive).
• SET PASSWORD: Creates or updates the selected device’s password.  This is used for password-based device access.
• REMOTE LOG-OUT: Logs out the signed in user account.
• CLOSE SESSIONS: Closes the current session and will require a re-login.  From the signage system menu, selecting Reload or Logout will take you back to the login screen.

• Show/Hide Columns: This will show or hide the various columns on the page.  By default, all columns are showing.
• Refresh Table: This will refresh the information on the page.
• Print: This will print the information shown on the page.
• Export Data: This will export the information on the page to Excel, CSV or Clipboard.  

Reporting

There are 2 Visitor Management reports available in the Reporting section:

• Visitor List: This shows all visitors for the selected location (or all locations) during a specified time range.
• Visitor Log: This shows visitor logs for the selected location (or all locations) during a specified time range.

Installing and Running Visitor Signage on an iPad

The following will guide you on how to install and run Maptician Visitor Signage on an iPad

1. On the iPad, open Safari and enter your Maptician Visitor Signage URL.
2. Use the following format for the URL: https://yourcompanysubdomain.maptician.com/visitor-signage/
3. Click the Share button:

4. Click the “Add to Home Screen” option:

5. On the Add to Home Screen panel click “Add.”  Safari will close and you should now see the shortcut for Maptician on the iPad Home Screen.

6. Please refer to the “Configuring Guided Access on the iPad” section below for steps on locking down the iPad when running the Visitor Signage.

Configuring Guided Access on an iPad

The following will guide you on how to configure Apple’s Guided Access feature on an iPad

Configure Guided Access

1. On the iPad go to Settings > Accessibility > Guided Access.
2. Turn on Guided Access.
3. Set Display Auto-Lock to “Never”

Configure a Guided Access Passcode

Passcode settings - Tap “Set Guided Access Passcode” and enter a passcode.

IMPORTANT: Be sure to record this password for future use.

Running Maptician Visitor Signage in Guided Access Mode

1. Launch Maptician Visitor Signage from the Home Screen.
2. Triple-click the Home Button.
3. Tap Start (upper right corner of screen).

Ending Guided Access Mode

1. Triple-Click the Home button.
2. Enter your Guided Access passcode.
3. Tap End (upper left corner of screen).

IMPORTANT: Maptician Visitor Signage will still be running after ending Guided Access Mode.