As organizations adapt their booking systems, Maptician is committed to listening closely to customer feedback and delivering solutions that align with your evolving needs.

Today we are excited to release an improved Microsoft External Calendar Sync. The Microsoft Calendar Sync enhancements include a "sync all" button for resource calendars and two new settings designed to provide users with greater flexibility and easier access to manage their reservations between Outlook and Maptician.

For any questions or demonstrations, please contact your Maptician Implementation or Success Manager.

Improved Microsoft External Calendar Sync

The Microsoft External Calendar Sync feature has received substantial performance enhancements and added new functionality. These include a re-sync button for resource calendars and two new option settings designed to provide users with greater flexibility and easier access to manage their reservations synced to Outlook.

New Calendar Sync Button

The “Sync All Calendars” button performs a full sync of all Microsoft Office 365 resource calendars currently linked to Maptician. The sync process may take a few minutes and can be retried every 10 minutes. Please note that while recurring events from Microsoft will sync to Maptician during this process, recurring events from Maptician will not sync to Office 365. This limitation only applies to the full sync process and not the ongoing sync.

NOTE: This button is only accessible by Account Admins.

Added Two Environment Settings for Microsoft Calendar Sync

User Calendar Delegation

By default, Maptician handles reservations directly on the resource calendar, syncing them with Microsoft without accessing individual user calendars. However, when a user is the organizer of a reservation (typically created in Outlook), Maptician cannot update or cancel the event on the Microsoft calendar. Enabling this option allows Maptician to interact directly with user calendars in cases where the user is the organizer, ensuring updates and cancellations sync correctly. Maptician will only access calendar events related to Maptician-managed reservations and will not interact with other calendar entries.

Create User Calendar Reservations

If the “User Calendar Delegation” setting is enabled, you can choose to create new reservations using the user's calendar instead of the resource calendar. This makes it easier for users to modify events in Outlook, view confirmation statuses, and change room or location without needing to create a new event (since Outlook doesn't allow removing organizers). However, if a user is set as the organizer in Office 365, the reservation owner in Maptician cannot be changed. This feature is helpful if users don't have delegate authority over the resource calendar and need more control over their reservations in Outlook.

New User Preference to Disable User Calendar Delegation

A new setting has been introduced allowing individual users to disable the user calendar delegation feature if it is enabled for the environment. If a user were to activate this setting, the external calendar sync would essentially operate as it did before the delegation feature was implemented.

Add a Logo to your Maps

You now have the ability to add your organization's logo to a map and have it view throughout the application.

If you currently don't have a logo configured in your environment, please reach out to your Maptician technical contact.