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Contact Us

If you still have questions or prefer to get help directly, please reach out to your technical contact.

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  • FAQ
    Home Tab Organization Tab Locations Tab Occupants Tab Directory Tab Reports Tab Assignments Tab Map Editor Tab Facility Management Tab IT & Cloud Tab Visitor Management Tab Pre-screen Tab Mobile App SSO Login Room Signage Calendar Sync Other Settings
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    Calendar Sync Maptician Signage Microsoft Integrations Okta Integrations Presence Provisioning Single Sign-on (SSO) Zoom
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Home Tab

  • How do I update my system and personal settings?
  • How do I print a map from the Home page?
  • How do I find a seat?
  • How do I make a seat reservation?
  • How do I make a delegated reservation?
  • How do I update my profile settings?
  • How do I favorite a report?
  • How do I customize my home screen and widgets?
  • How can I duplicate an existing reservation?
  • How do I submit a room reservation request or manage my requests?
  • Video: Settings Overview

Organization Tab

  • How do I add widgets and customize my Organization tab?
  • How do I add a department?
  • How do I create a bulletin post?
  • How do I create and manage my Groups?
  • How do I contact trace within Maptician?

Locations Tab

  • How do I add or edit a location?
  • How do I manage rooms?
  • How do I add seat information, image or features?
  • Can I have a link that ties to a specific seat or room in Maptician?
  • How do I unlock a map?
  • How do I link floor plans in Maptician to my intranet?
  • How do I manage my leases?
  • How does the Scenario tool work?
  • How do I create and assign a flex schedule?
  • How do I add a Request Manager to a Location?

Occupants Tab

  • What are the default Permission Groups?
  • How do I create/edit a custom permission group?
  • How do I add a new occupant to Maptician?
  • How do I create a delegated reserver on behalf of a single occupant?
  • How to make a user or group of users delegated reservers?
  • How do I move an occupant into a new permission group?
  • How does presence work?
  • How do I bulk import occupants?
  • What is the purpose of enabling or disabling password use?
  • How do I disable login for an Occupant?
  • What is the difference between deleting and deactivating an occupant?
  • How do I select multiple occupants?
  • How do I send registration emails?

Directory Tab

  • How do I use the occupant directory?
  • How do I use the Room Directory?
  • How do I use the Seat Directory?

Reports Tab

  • How do I favorite a report?
  • How do I search reports?
  • Reporting Overview

Assignments Tab

  • How do I assign a seat to an employee?
  • How do I view empty seats on a map?
  • How do I use the Swap Seats function?
  • How do I search for seats?
  • How do I search for occupants within the Assignments tab?
  • How do I use the Multi-Assign function?
  • How do I clear all seats on a map?

Map Editor Tab

  • Basic navigation & shortcuts of the Map Editor
  • Print a map from the Map Editor
  • How do I activate and deactivate a map?
  • How do I unlock a Map?
  • How do I revert to an older version of a map?
  • How do I add a seat to the map?
  • How do I change a seat number?
  • How to add and view Seat Features
  • What is an Owned Reservable seat and how is it created?
  • What are seat usage types, and how do I add them?
  • How do I add a room to my map?
  • How to add and view Room Features
  • How do I add a room name, type, or department?
  • How do I find measurements of a room?
  • How do I create an asset or locker?
  • How do I manage parking maps and add parking spaces?
  • How do I view and open maps?
  • What is the purpose of a scenario, and how do I create one?
  • How do I hide or lock map layers?
  • How do I manage Zones / Neighborhoods?
  • How do I add furniture or edit existing furniture on my maps?
  • How do I add a Point of Interest (POI) to my Map?
  • How do I create and use Map Links?

Facility Management Tab

  • How do I create a notification list?
  • How do I add service data to a reservation?
  • How do I set up parcel management?
  • How do I manage a parcel? (Desktop)
  • How do I route and track a parcel? (Mobile)

IT & Cloud Tab

  • How do I configure IP ranges?
  • Meeting Room Signage
  • Lobby Signage Setup
  • Room Agenda Signage
  • Embrava Desk Sign Guide
  • Maptician Seat Signage

Visitor Management Tab

  • Configure, Run, and Manage Visitor Management
  • Where do I set my Visitor Management permissions?
  • How do I manage my visits and visitors?
  • How do I add additional users to receive visitor check-in notification emails?
  • Where can I add additional information to the email notification sent to visitors?

Pre-screen Tab

  • How do pre-screen surveys work?

Mobile App

  • How do I add room images on a mobile device?
  • How do I add the Maptician web app to my phone?

SSO Login

  • How do I set up automatic user provisioning and Single Sign-On?
  • How do I use Single Sign-on (SSO) with Maptician?
  • How do I renew my SSO certificate for Microsoft Entra in Maptician?

Room Signage

  • Meeting Room Signage
  • Maptician Seat Signage
  • Lobby Signage Setup
  • Room Agenda Signage
  • Embrava Desk Sign Guide
  • What is a pre-authenticated signage link for Maptician Signage?

Calendar Sync

  • Microsoft Entra (Azure) Calendar Sync
  • Will a forwarded event in Outlook automatically add a location/attendee?

Other Settings

  • How do I setup and configure Buffer Times?
  • How can I suppress Service Notification emails?
  • How can I upload my company's logo?
  • How do I create/apply a Service Template?
  • How do I manage my automatic calendar notifications?
  • How do I configure my global and user Presence settings?
  • How do I set restrictions on how far in the future or how long a reservation can be?

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