Global Presence Settings in Maptician

To find your environment's Presence settings, click the gear icon at the top of the screen and select the Presence option from the left side of the popup. Below are the settings and configurations available for customizing how Presence works in Maptician.

IP Address-Based Presence Tracking

Maptician can use IP Address Access Events to populate user presence. These events can come from various sources, including the Maptician App, Microsoft Azure/Office 365 logs, and Maptician’s API. IP Addresses and Ranges must be associated with physical locations in the IP Range Management menu. You can create ranges manually or automatically. If your company’s IP ranges are already known, refer to our guide above on how to configure IP ranges for Maptician’s Presence: IP Range Setup.

• Enable IP-Address Based Presence Tracking:This is the minimum requirement to enable Maptician IP-based presence.
• Enable Use of IPv6 Addresses: If your Maptician IP ranges are configured to use IPv6 addresses, enable this setting.
• Automatically Create IP Ranges (Listen Mode): Enabling "listen mode" automatically creates a new IP range for each IP address encountered. This may result in many ranges, some of which might be for home or mobile devices. We recommend disabling listen mode once physical location IP ranges have been identified and configured.
• Enable Logging of Individual IP Address Access Events: Enabling this will log data on IP addresses encountered through various sources, including user access, APIs, and integrations. This data can be used to analyze the number and frequency of IP addresses associated with different locations. Note that this feature logs only the IP address and the date, not the time or frequency of access.
  • Access Event Retention Period (days): Set this value to the number of days you want to retain access event data for users.

Microsoft Azure Active Directory Log Based Presence Tracking

Maptician can integrate with the Microsoft Graph API to access Azure Active Directory/Office 365 activity logs, which provide information on user sign-ins and authentication with Microsoft applications and services. This integration, configured in the Environment > Office 365 Integration menu, enables Maptician to retrieve logs every 5 minutes, offering real-time data on user presence.

To set up Office 365 Integration for using Microsoft Entra (Azure Active Directory) log-based presence tracking in Maptician, please refer to our guide: Configuring Microsoft IP Presence Integration.

Maptician App IP Address-Based Presence Tracking

Maptician can use IP addresses from its desktop and mobile web apps to track presence. This integration-free solution allows for presence tracking based on app usage. However, users must access the Maptician apps each day to activate their presence status, which may require adjustments to employee workflows.

• Maptician Desktop App IP Tracking: Enabling this will track the IP addresses of users logged into Maptician via the desktop application.
• Maptician Mobile App IP Tracking: Enabling this will track the IP addresses of users logged into Maptician via the mobile application.

Brivo Access Control Connectivity

Enabling the integration with your Brivo Access Control system allows Maptician to access real-time records of badge swipes to determine the presence status of occupants in the building. By inputting your Brivo OnAir credentials in the provided fields, you can connect your account and enable this feature.

To view the entire setup guide for Brivo presence tracking in Maptician, please refer to our Brivo Integration Guide.

OpenPath Access Control Connectivity

Connecting your OpenPath account will allow Maptician to determine user presence status based on real-time access control records, such as badge swipes. Simply enter your OpenPath credentials in the appropriate fields to establish the connection.

To view the entire setup guide for OpenPath presence tracking in Maptician, please refer to our OpenPath Setup Guide.

Automated Reservations

Owned Reservable Seats (reservable seats with one or more named permitted reservers) can automatically be reserved for an occupant once they're marked as present at the seat's location. The seat must be otherwise available, and the occupant must not have another active seat reservation for that location. If the occupant has multiple potential seats, the first available will be reserved, with priority given to individually "owned" rather than shared seats.

• Automatically Reserve "Owned Reservable" Seats with Presence: Enabling this setting will automatically reserve owner reservable seats when an occupant’s presence is detected at the seat's location.
  • If you wish to prevent calendar invites for these types of reservations, refer to our guide: Prevent Emails for Assigned Reservable Seats.
• Reservations start at 12:00 AM rather than current time: Enabling this setting will make the reservation an all-day event, with the calendar invite starting at 12:00 AM, rather than at the time when the occupant's presence is first detected.
• Reservation End Time: By default, reservations from presence status are made until the end of the calendar day. This can be customized to a specific time by specifying the end time in minutes from midnight (e.g., 6:00 PM would be 1080 minutes). A zero or blank value restores the end-of-day default. If a reservation is made after the set end time, the reservation will still last until the end of the day.

Other Presence Configurations

Presence Tracking Mode determines how each occupant's presence data is recorded and displayed.

• Default Occupant Presence Tracking Mode: Choose the default tracking mode for all occupants. This will only apply to newly added occupants unless overridden.
  • No Tracking: No presence data will be recorded or displayed for the occupant.
  • Tracking Only: Presence data is recorded and can be viewed in reports and analytics, but not displayed.
  • Track & Display: Presence data is recorded and displayed to authorized co-workers, showing the occupant's current presence status.
• Show Presence in the Occupant Directory: Enable this option to display occupant presence status within the Directory > Occupant Directory screen, making it visible to authorized users.

Presence Default Times

These settings control how long a presence entry lasts and how it extends when new status updates arrive within the same day. Please note that these settings are not a substitute for having exact check-out times but can be used to define a range for the presence entry duration.

• Default Check-Out Time: This is the time at which a presence entry will end each day unless explicitly extended. You can enter the following:
  • A time string in HH:mm format - recommended
  • Minutes since midnight (1–1439)
  • Seconds since midnight (1–86399)
  • Milliseconds since midnight (1–86399999)
• Extension After Check-Out (ms): Also known as Post-Check-Out Extension, this setting extends the existing presence entry by the specified number of milliseconds if an update arrives after the Default Check-Out Time. However, the entry will never extend past the end of the day.
  • Recommendation: It is recommended to set this value to a normal time interval where you would expect presence entries to come in. Since presence entries don’t always arrive every minute, setting this value to 1 minute could lead to a large number of additional presence entries after the check-out time has passed.
• Continuous-Update Forward (min): When multiple presence-state updates of the same type arrive before the Default Check-Out Time, this setting extends the end time by the specified number of minutes to keep the entry active.
  • Recommendation: It is recommended to set this value to something greater than 15 minutes to ensure a meaningful extension without missing longer intervals where a presence entry might not be recorded.

Presence User Access Settings in Maptician 

Presence Permission Options​

These options permit or restrict what a user within this permission group can see and do regarding their Presence and the Presence of their co-workers:

• Group members have full access to all presence features and data
  • Enabling this will give users in this permission group access to all presence features and data.
• Group members can manually set their own presence statuses
  • Enabling this allows users within this permission group to manually set their presence status in their profile settings via the desktop and mobile applications.

• Group members can manually set their own presence tracking mode
  • Enabling this will give users in this permission group the ability to set their own presence tracking mode (i.e., Track & Display, Track Only, or No Tracking).
• Group members can access the Occupant Presence Management Interface
  • Enabling this will give users in this permission group access to view the Occupants > Presence screen.
• Group members can manually set other occupants' presence status
  • Enabling this will give users in this permission group access to set other users' presence statuses via the Occupants > Presence screen.
• Group members can set other occupants' presence tracking mode
  • Enabling this will give users in this permission group access to set other users' tracking mode via the Occupants > Presence screen.
• Group members can upload bulk presence data
  • Enabling this will give users in this permission group access to bulk upload presence data via the Occupants > Presence screen.

Presence Visibility by Location​

This section of the permission group setting permits or restricts a user's visibility for presence information based on location.

Note: For the Occupant's Location feature to function properly, the user must be assigned to a primary location. If no primary location is assigned, the user will not see any other users' presence information.

Presence Visibility by Department​

This section of the permission group setting permits or restricts a user's visibility for presence information based on departments.

Note: For the Occupant's Department feature to function properly, the user must be assigned to a department. If no department is assigned, the user will not see any other users' presence information.

Viewing Presence Data in Maptician

If users have access to the Occupants tab from the main navigation menu on the left, they should also see the Presence tab at the top of the screen. Within the Presence tab, users (with the proper permissions) can view occupants and their current presence status, enable presence tracking, and manually set presence statuses. Additionally, users can manually upload historical presence data using the Upload Data button.

Set Presence Tracking

1. From the Occupants > Presence screen, select the box next to the occupant you want to edit their presence tracking.
2. Select the Set Presence Tracking button.
3. Set the tracking mode that you want for the occupant.
   1. Track and Display: Presence data is recorded and displayed to authorized co-workers, showing the occupant's current presence status.
   2. Tracking Only: Presence data is recorded and can be viewed in reports and analytics, but not displayed.
   3. No Tracking: No presence data will be recorded or displayed for the occupant.

Manually Set Presence Status

1. From the Occupants > Presence screen, select the box next to the occupant you want to edit their presence tracking.
2. Select the Set Presence button.
3. Set the presence status that you want for the occupant.
   1. Clear Current
      • Ends the occupant's current presence status immediately.
      • Sets an end time for the active presence record at the moment this action is taken.
      • The occupant’s presence status will update automatically when a new presence entry is detected.
   2. At Location
      • Opens a pop-up to manually select the occupant’s location.
      • If the occupant has an active presence record, it will end at the time this action is performed.
      • A new presence entry will be created starting at that same time with the selected location.
   3. Remote
      • Manually sets the occupant’s presence status to Remote.
      • If the current presence is set to another location, that entry will end at the time of the change.
      • A new "Remote" entry will be created starting at the same time.
      • If the previous status was already Remote, no new entry is created.
   4. On Leave
      • Manually sets the occupant’s presence status to On Leave for the day.
      • If the current presence is set to a different status, it will end at the time of this action.
      • A new "Leave" entry will begin at the same time.
      • If the occupant was already marked as on leave, this will still create a new "Leave" entry.