Example of Maptician Seat Signage

Software Requirements

Web Browser

• Chrome: version 80 or newer
• Firefox: version 78 or newer
• Edge: version 80 or newer
• Safari: version 13.1 or newer

Operating Systems

• iPadOS: version 15 or newer
• Android: version 9 or newer
• macOS: version Catalina or newer
• Windows: version 7 or newer

Configuring Seat Signage

Before enabling the Maptician Seat Signage feature, each of your seats will need to be configured as reservable.  Below are the steps to configure a seat as reservable.

1. Select the Map Editor tab from the left-hand navigation bar, click the blue Load Map button.

2. Select the map you want to open and click the green Load button.

3. Once the map is open, locate the seat you want to configure as reservable and select it.  
4. In the Seat Usage field, select the Reservable option.

5. Repeat this process for all seats that you want to make reservable. 
6. When done, click the Save button at the top right of the window and then close the map.

 To activate and configure Seat Signage for your organization, log into Maptician and follow the steps below.

1. Select the IT & Cloud tab from the navigation bar on the left side of the page.
2. Select the Seat Signage tab at the top of the page.

3. Locate the seat signage item and select the Edit Seat icon.
4. On the left side of the Seat Information window, click the Seat Signage tab. This is where you will configure the Seat Signage settings that are listed below.

Signage App User Name

This is the username that you will use to log into the Seat Signage web app for each seat.  The User Name has a 5-character minimum and 20-character maximum requirement and is case-sensitive.  Once you have entered the name of your choosing, check the box next to Enable Seat Signage app for this seat and click the green Save Changes.

Optional Steps: 

• Prevent Signage Reservations: To disable any reservation from being made via the device (including the seat the signage is configured for) check this box. This is useful for when just using the device as a signage item to just display reservations for that seat.
• Disable reservation creation from the “Find Seat” in the Signage app: This allows users to still quick book the seat itself via the Home tab, but will not allow them to make reservations for other seats in the Find Seat tab at the bottom of the screen.
• Signage Type: If the seat signage panel has lights equipped, use the Signage Type dropdown to select from our list of supported devices.

Set Signage Password

Enter the password that will be used for logging into the seat signage application.  The password must be between 8 and 15 characters, and contain an uppercase, lowercase, and a numeric character.  Once entered click the green Set Password button.  

NOTE: We suggest creating a separate list of usernames and passwords for each seat you configure.

Set Settings Access Code

This setting is optional.  Entering a short numeric access code here (1-12 digits) will restrict access to the settings menu in the Seat Signage app. Click the green Set Password button after entering the optional access code. 

Signage Background Image

This setting is optional.  This setting allows you to upload a custom background image into the Seat Signage app. Click the Load Image button to select your custom image.  Once selected click the Set Image button and the image will be displayed.  It can then be selected as a background in the Seat Signage application.

Set Logo Settings

This setting allows you to set the visibility settings for how you want your company's logo to appear if one has been uploaded. By default new Seat Signage items have the logo enabled with a white background. If the logo was uploaded with a transparent background enabling the Enable transparent company logo background setting will have the logo also appear on the signage panel with a transparent background.

Upload Company Logo: How can I upload my company's logo?

Close Active Sessions

This allows you to force close all active sessions for a seat signage app.  If you click the red Close Active Sessions button you will need to log back into Seat Signage on that specific device.  

NOTE: This only closes all sessions and logs out the seat account for the seat that you are viewing the settings for.

Calendar Sync

This feature is optional. If it is enabled, it will allow Maptician to sync seat calendar events between Maptician’s internal reservation calendar and an external calendar. This sync may be uni-directional or bi-directional, depending on the selection. Instructions for configuring Calendar Sync can be found here: Microsoft Entra (Azure) Calendar Sync

Managing and Reporting

Seat Signage devices can be managed from the Manage Seat Signage section which is located under IT & Cloud > Seat Signage

• Information such as Seat Location, Type, User Name, and Login URL is available here.
  • The Login URL is a link that can be used to bypass the Seat Signage login screen. For more information about the Direct Login URL.
• Your device controls are also here where you can perform a device refresh, a reset, check for a version update (if one is available), and create a new direct login URL.

Managing User Access

By default, all Admin user types have full access to the Manage Seat Signage screen and all seats configured with seat signage. For non-Admin users, access is controlled through their Permission Group. To enable access for these users, the following two settings must be enabled in the Reports & Analytics section:

• Available Reports > Seat Signage Status
• Available Content by Location
  • These settings determine, by location, which Seat Signage devices a user can access.

Reporting for Seat Signage 

This section is available under the Reports section in Maptician.

• Report Name: Seat Signage Status
• Available Info: Seat Location, Seat Name, Seat Type, User Name, Version of Seat Signage Application, IP Address and Settings Code.