How do I route and track a parcel? (Mobile)

Using the Maptician mobile interface, you can notify an occupant via text and/or SMS* that a package has been delivered for them.

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Note: SMS notifications are only available for clients within the United States and Canada.

From the hamburger menu on the top right of the home web interface, select Parcel Management
Select the button Record New Parcel

Select the Select Parcel Recipient dropdown menu to select the parcel's intended recipient

Type in the sender in the Sender Name box

Select Carrier from the dropdown menu

Make any notification changes needed

Select Continue

To set the parcel image, press the Select Image button. Select an image from the Photo Library or take a photo

Add any notes to communicate to the parcel recipient and select the Submit button

Once submitted, selected (SMS and/or email) notifications will be sent to the recipient.

Administrative users may view the status of parcels by selecting the Waiting Tab and selecting the specific parcel

This screen is used to:
1. Update the status of the parcel as Delivered, Returned, or Lost
2. Send additional reminders to the recipient using the Email Reminder or SMS Reminder buttons
3. View the Notes and Log of the parcel

The Completed Tab is used for viewing delivered parcels and to revert a parcel to Waiting in a scenario a parcel is returned or was mistakenly marked as delivered.