Features Added

Service Request Lists and “My Tasks”

We have introduced a set of new features that make managing service requests more flexible and powerful!

With the new and improved Service Request Lists (formerly known as Notification Lists), organizations can now organize categories of service needs, making it easier to assign and track related tasks. When a Service Request List is enabled with Task Tracking, any reservations created with those services will automatically generate tasks for each Maptician occupant included on the request list.

Learn more in our help articles:

➡️ How do I create a service request list?

➡️ How do I manage my tasks from my home tab?

➡️ How do I manage my company’s tasks?

In addition, there have been some additional updates made inside of Service Request Lists:

• Updated: Numeric Input Field - This is the same numeric input field, now with the ability to track costs and display totals.
• New: Numeric Drop-Down List - A new field type that combines a multi-select dropdown with numeric input. This is ideal for collecting detailed information, such as catering orders for attendees.

• New: URL Field - Adds the ability to include a clickable link that can be accessed directly from the reservation calendar.
• Service Request List Information > Send Only Notification Changes - A new setting that generates an email notification showing only the data that has been changed when a service is updated.

  

Epiq Integration with Service Request Lists

➡️ Epiq Connect Setup Guide

With the new updates to Service Request Lists, organizations can now integrate them directly with their Epiq (ServiceNow) environment. This integration allows Maptician to create and manage service cases and tasks automatically in Epiq Connect.

Reservation Management: Transfer and Restore

➡️ How do I transfer or restore upcoming reservations for a user?

Account Admins and Admins can now view, transfer, and restore reservations from the new Occupants > Manage Reservations screen. This feature is especially helpful when a user is made inactive, since all of their future reservations where they are the reservation owner are automatically canceled.

This new feature allows admins to:

• Transfer upcoming reservations to another active user
• Restore canceled reservations when appropriate
• Use filters to quickly toggle between active and inactive users

“Options” Moved to Bottom Nav Bar in Mobile App

We have relocated the settings menu for easier access. What was previously found in the hamburger menu (☰) in the top-right corner has been moved to a new Options button in the bottom navigation bar. This change puts your Profile, Social settings, Preferences, Parcel Management, Password changes, and Legal information right at your fingertips.

Buffer Times Added to Room Setup Worksheet

The buffer start and end times have now been included as columns in the Room Setup Worksheet report.

Bug Fixes

• Fixed an additional issue where Outlook event details could still be removed during updates for synced resources.
• Resolved a problem where clicking empty areas in dashboard widgets would not open the map viewer.